We are looking for a professional and experienced dispatcher to manage the daily operations of our transportation company.
The dispatcher will be responsible for:
Answering phone calls and assisting customers professionally
Taking reservations and entering them accurately into our dispatch software
Assigning trips to drivers and clearly communicating all trip details
Monitoring drivers through GPS to ensure they are on schedule
Confirming drivers arrive at least 15 minutes before each pickup
Following up with drivers throughout their shifts
Monitoring flight arrivals, delays, and schedule changes
Communicating with customers regarding driver information or delays
Handling last-minute changes and solving problems quickly
Making sure every scheduled trip is completed properly
Qualifications:
Previous dispatching experience is required, preferably with a limousine, black-car, NEMT, taxi, or transportation company
Experience using reservation or dispatch software
Strong customer-service and telephone skills
Excellent organization and attention to detail
Ability to manage several drivers and reservations simultaneously
Dependable, professional, calm under pressure, and comfortable holding drivers accountable
We need someone who takes responsibility for the entire trip—from the time the reservation is received until the passenger is safely picked up and the trip is completed.
Principals only. Recruiters, please don't contact this job poster.