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IMMEDIATE HIRE – FRONT DESK AGENT 1 DAY A WEEK (I17 and Bell)
Extend a Suites
17211 N. Black Canyon HWY near I 17 and Bell
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compensation: $15.15 per hour
employment type: Part‑Time
job title: Front Desk – Split Shift (PM Thursday + On‑Call Coverage)
Extend‑A‑Suites Phoenix–North is seeking an exceptionally friendly, reliable, and hardworking Front Desk Agent to join our team. This position is ideal for someone who takes pride in customer service, enjoys a fast‑paced environment, and can maintain professionalism while supporting hotel operations.
Shift:
• Scheduled PM shift every Thursday, 3pm–11pm
• On‑call availability for additional shifts as needed
• 100% onsite at our Phoenix‑North location (I‑17 & Bell Rd)
Front Desk Agent Responsibilities
• Greet guests warmly and complete check‑in/check‑out procedures
• Demonstrate thorough knowledge of hotel services, amenities, and policies
• Use up‑selling techniques to maximize occupancy and revenue
• Respond promptly and professionally to guest inquiries, requests, and concerns
• Complete all tasks on the shift checklist accurately and on time
• Perform bucket checks, room rate verification reports, and housekeeping reports
• Maintain and promote guest programs and property promotions
• Follow all cash‑handling and credit card procedures
• Identify sales leads and support occupancy/ADR goals
• Maintain a clean, organized front desk and lobby area
• Follow all safety, security, key, and lock procedures
• Protect guest confidentiality and sensitive hotel information
• Maintain consistent attendance and adhere to scheduling needs
• Uphold professional grooming and appearance standards
• Report maintenance issues through the hotel’s tracking system
• Perform additional tasks assigned by management
Night Audit Responsibilities (as needed)
• Complete nightly audit no later than 1:00 AM
• Organize and file daily paperwork and audit packets
• Ensure accuracy of daily financials and reports
Requirements & Qualifications
• High school diploma or GED
• Strong interpersonal, verbal, and written communication skills
• Excellent customer service and problem‑solving abilities
• Bilingual (English/Spanish) preferred
• Ability to stand for extended periods
• Meticulous attention to detail
• Ability to follow instructions and manage time effectively
• Proficiency with computers and hotel management software (HotelKey experience preferred)
• Ability to lift up to 15 lbs as needed
Apply in person:
Extend‑A‑Suites Phoenix North
17211 N Black Canyon Hwy
Phoenix, AZ 85023
Or call 602-993-8300
We look forward to meeting motivated candidates who are ready to join a hardworking, guest‑focused team.
- Principals only. Recruiters, please don't contact this job poster.