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Hotel Front Desk and Housekeeping (51st Ave & McDowell)
Red Roof Phoenix WEst
compensation:
$15.75-$16
employment type:
full-time
experience level:
entry level
job title:
Hotel Front Desk and Housekeeping
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Job Overview
Join our dynamic hospitality team as a Hotel Front Desk or Housekeeping Associate, where your energy and dedication will create memorable experiences for our guests. In this vital role, you will be the welcoming face of our hotel, ensuring smooth check-in and check-out processes, providing exceptional guest services, and maintaining a clean, comfortable environment. Your proactive approach and attention to detail will contribute to a positive stay for every visitor. This paid position offers an exciting opportunity to develop your hospitality skills in a vibrant, customer-focused setting.
Responsibilities
Greet guests warmly upon arrival, assist with check-in and check-out procedures using property management systems (PMS) such as OPERA or similar platforms
Handle guest inquiries via multi-line phone systems with professionalism and courtesy, providing accurate information about hotel amenities and local attractions
Manage reservations efficiently through hospitality reservation systems, ensuring accuracy and guest satisfaction
Maintain cleanliness and organization in guest rooms and public areas, adhering to hotel housekeeping standards
Respond promptly to guest requests or concerns, solving problems with a friendly, solution-oriented approach
Follow hotel emergency procedures to ensure guest safety at all times
Support night audit activities when scheduled, reconciling accounts and preparing reports for management
Skills
Strong knowledge of hospitality management principles and customer service best practices
Multilingual or bilingual abilities to communicate effectively with diverse guests
Experience with property management systems (PMS), especially OPERA or similar platforms
Excellent phone etiquette and communication skills for handling guest interactions professionally
Ability to manage front desk operations efficiently while multitasking in a fast-paced environment
Familiarity with hotel emergency procedures and guest relations strategies
Problem-solving skills to address guest concerns swiftly and effectively
Knowledge of hotel experience standards, including cleaning protocols and client communication techniques
This role is perfect for motivated individuals passionate about delivering outstanding hospitality experiences. We value energetic team players who thrive on creating welcoming environments and are eager to grow their careers in the hotel industry. All positions are paid, including internships, offering valuable hands-on experience in a thriving hospitality setting.
Pay: $15.75 - $16.00 per hour
Work Location: In person
- Principals only. Recruiters, please don't contact this job poster.