We are looking for an experienced, motivated Collision Repair Estimator & Shop Manager to join our team and help grow our collision repair business.
The ideal candidate will have a strong background in collision repair estimating, shop operations, and insurance relations. We are specifically looking for someone with established relationships with insurance companies, insurance adjusters, and Direct Repair Programs (DRPs).
This is an opportunity for an experienced professional who understands the collision repair industry and can help increase repair volume, maintain strong insurance partnerships, and oversee the day-to-day operations of the shop.
Responsibilities
Estimating & Insurance Relations
• Write accurate, thorough collision repair estimates using industry-standard estimating software.
• Work directly with insurance adjusters to negotiate repair estimates, supplements, labor rates, and repair procedures.
• Manage insurance claims from initial estimate through final billing and payment.
• Identify and document necessary supplements to ensure all legitimate repair operations are accounted for.
• Maintain professional relationships with insurance companies, adjusters, and other industry contacts.
• Help establish, maintain, and expand Direct Repair Program (DRP) relationships.
• Work to secure additional insurance referrals and increase the shop’s repair volume.
Shop Management & Operations
• Oversee daily shop operations and coordinate workflow between estimating, technicians, parts, and production.
• Monitor repair orders, vehicle cycle times, customer satisfaction, and overall shop performance.
• Communicate with customers throughout the repair process and provide consistent updates.
• Ensure repairs are completed efficiently, accurately, and according to industry standards.
• Help manage parts ordering, vendor relationships, scheduling, and delivery timelines.
• Monitor estimates, repair costs, gross profit, and overall profitability.
• Maintain organized repair orders, documentation, and insurance billing records.
Business Development
• Develop relationships with insurance carriers, adjusters, dealerships, fleet accounts, and referral partners.
• Identify opportunities to increase incoming repair work and grow the business.
• Help improve customer retention, referral business, and the shop’s reputation.
• Take ownership of shop performance, productivity, and growth.
Required Qualifications
• Proven experience as a collision repair estimator, body shop manager, or equivalent position.
• Strong knowledge of collision repair estimating, insurance claims, and supplement procedures.
• Existing professional relationships with insurance adjusters, insurance carriers, or DRP networks.
• Experience working with Direct Repair Programs and understanding their requirements.
• Proficiency with industry estimating platforms such as CCC ONE, Mitchell, or Audatex.
• Strong communication, negotiation, organizational, and leadership skills.
• Ability to manage multiple repair orders while maintaining accuracy and efficiency.
• Understanding of repair costs, labor rates, parts pricing, and shop profitability.
• Self-motivated, professional, and focused on growing the business.
Preferred Qualifications
• Experience managing a collision repair facility or leading an estimating team.
• Experience establishing or maintaining insurance DRP agreements.
• Existing relationships with insurance representatives who can help generate repair opportunities.
• Experience improving shop workflow, reducing cycle times, and increasing profitability.
• Knowledge of industry repair procedures, documentation requirements, and quality-control standards.
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