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DISPATCHER
employment type:
full-time
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Responsibilities:
- Coordinating transportation providers to ensure prompt and proper movement of shipments
- Responding to customer inquiries and referring clients to the proper channels
- Field inbound both internal and external customer requests, via phone, or email
- Operate dispatch software to ensure all routes & orders are properly assigned and contain the correct information for the delivery and billing processes
- Manage drivers to meet on-time requirements and efficiency levels – meet company minimum on-time performance levels
- Notify clients well in advance of potential late deliveries
- Utilize dispatch software daily to transform shipment data into routes & orders
- Reach out to drivers and supervisors as needed to get delivery information
- Perform all normal and necessary warehouse functions such as shipping, receiving, cycle counting, WMS data entry, stocking shelves, maintaining overall warehouse hygiene, and organization
- Quote Courier, Box Truck, and Freight delivery services
- Cover routes as needed
Requirements
Skills Required:
- Intermediate proficiency in Microsoft Suite applications
- Excellent communication skills to collaborate with others under any type of condition
- Excellent clerical and organizational skills to keep track of schedules, routes and personnel
- Knowledge of computers for scheduling and other dispatching duties
- Ability to multitask with different, and sometimes conflicting, events happening at the same time
- Able to work under stress in a fast-paced work environment
- Keen attention to detail
- Primarily sedentary
- Occasionally required to lift up to 50 pounds
- At least 21 years of age
- High school diploma or higher required
- 2+ years of experience in an administrative role preferred
- 2+ years of customer service experience preferred
- Must be authorized to work in the United States without any type of work authorization or work sponsorship now or in the futur
Elite Delivery Services
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