MDI Rock has been Arizona’s top supplier of decorative rock, boulders, and landscaping materials for over 30 years. We’re proud of our strong reputation built on excellent service, reliability, and teamwork. We’re looking for a dedicated Customer Service Representative/Counter Sales who thrives in a fast-paced environment and takes pride in helping customers get exactly what they need — on time and with a great attitude.
Position Overview:
This role requires someone who can juggle multiple tasks while keeping customers at the center of everything they do. You’ll assist walk-in customers, handle phone inquiries, process orders, coordinate deliveries, and ensure every interaction reflects MDI Rock’s commitment to quality service.
Key Responsibilities:
• Deliver Exceptional Customer Service: Greet customers, answer questions, and provide accurate, friendly, and professional support at all times.
• Sales & Transactions: Process orders, payments, and returns accurately using the POS system. Prepare daily bank deposits for Accounting.
• Math Accuracy: Confidently calculate product quantities, weights, and costs to ensure accurate orders and billing.
• Multitasking: Manage multiple phone lines, walk-in customers, and order requests simultaneously while staying organized and calm.
• Problem Solving: Handle customer concerns with professionalism and patience, resolving issues effectively or escalating when necessary.
• Order & Inventory Coordination: Work closely with dispatch and warehouse teams to ensure timely deliveries and restock displays as needed.
• Administrative Duties: Maintain accurate customer records, reports, and transaction documentation.
• Team Collaboration: Support other departments and locations to keep operations running smoothly.
• Professionalism Under Pressure: Stay composed and positive during busy times or when assisting challenging customers.
Requirements:
• Strong background in customer service (construction, landscaping, or building materials experience preferred).
• Solid math and data entry skills — accuracy and attention to detail are essential.
• Proven ability to multitask and stay organized in a high-volume environment.
• Excellent communication and interpersonal skills.
• Reliable, punctual, and team-oriented.
• Must pass a pre-employment drug test.
Schedule:
Full-time, Monday–Saturday (alternating Saturday hours: 6:30 a.m. – 2:00 p.m.)
To maintain approximately 40 hours per week, employees will have one weekday off or a split shift during the week.
Benefits:
Full-time employees are eligible for benefits after 90 days, including medical, dental, vision, 401K, PTO
Job Type: Full-time
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Vision insurance
Application Question(s):
• This position requires working every Saturday from 6:30 a.m. – 2:00 p.m. To maintain approximately 40 hours per week, employees will have one weekday off or a split shift during the week. Are you able and comfortable with this schedule?
Experience:
• Landscaping: 1 year (Preferred)
• Customer service: 2 years (Preferred)
• Accounting: 1 year (Preferred)
Ability to Commute:
• Phoenix, AZ 85050 (Required)
Work Location: In person
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