Compensation: $22+ per hour, depending on experience, plus commission
SteelCrest Corporation is looking for a reliable, friendly, organized, and proactive person to support customers, grow sales, and manage product listings across multiple ecommerce platforms.
We offer premium products, and our customers expect and deserve service to match. You’ll help them choose the right products, place orders, and resolve issues with care and dependable follow-through.
RESPONSIBILITIES:
• Support sales: Answer questions by phone, email, and online channels; recommend products; prepare quotes; process orders; and follow up on inquiries.
• Assist ecommerce customers: Help shoppers understand product options, navigate our website, and complete purchases.
• Resolve order issues: Troubleshoot problems involving missing, incorrect, damaged, or mis-shipped items. Coordinate corrections and replacement shipments with internal teams, vendors, and carriers, keeping customers informed through resolution.
• Manage online products: Maintain descriptions, specifications, images, pricing, options, availability, and lead times across several ecommerce platforms and marketplaces. Add new products, remove discontinued items, and resolve listing errors.
• Improve the customer experience: Keep accurate customer records and use feedback to improve product listings, ordering, and service.
REQUIREMENTS:
• Experience in inside sales, customer service, ecommerce, or online product management.
• Strong verbal and written communication skills with a friendly, upbeat, professional manner.
• Excellent organization, attention to detail, and the ability to prioritize multiple requests.
• A patient, practical approach to solving problems and taking ownership through resolution.
• Comfort with ecommerce platforms, spreadsheets, order management systems, and customer relationship management software.
• A willingness to learn our products and work collaboratively.
Experience managing listings across multiple platforms or resolving shipping issues is a plus.
Join a team that takes pride in premium products and exceptional customer care. Build lasting relationships, solve meaningful problems, and contribute directly to our customers’ satisfaction and our company’s growth.
Send your resume and a brief introduction highlighting your experience in customer service, sales, or ecommerce.
Benefits to Include:
- Medical/Dental/Vision eligibility after 60-days (employer partially pays medical)
- 401(k) with employer match after 90-days
- Paid holidays
- PTO/Vacation accrual
Shift hours: Monday - Friday 8:00am - 4:30pm
Principals only. Recruiters, please don't contact this job poster.