Arizona Value Appliance Repair / Ancient Service is looking for a responsible and motivated Assistant Manager to join our appliance repair team. This position supports daily office operations and works closely with technicians, management, and our remote support team in the Philippines.
Responsibilities:
-Process and review technicians’ service reports
-Reply to customer and business emails
-Track customer satisfaction and online reviews
-Communicate with technicians and the remote support team
-Read parts diagrams and identify correct part numbers
-Train with field technicians to understand how service calls are performed
-Help resolve daily operational issues and follow up on open jobs
Requirements:
-Strong computer and communication skills
-Organized and detail-oriented
-Takes initiative and works well without constant supervision
-Able to work effectively as part of a team
-Willing to learn appliance repair operations and parts procedures
-Technical or appliance repair background is highly preferred
-Reliable and available to work full-time from the office
We offer hands-on training, a professional team environment, and opportunities for advancement.
Principals only. Recruiters, please don't contact this job poster.