Account Manager

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Kairos, a subsidisary of Gallagher, is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 70,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.  

The Account Manager is responsible for the day-to-day account management for small to mid-sized clients that are routine/moderately complex client accounts.   

• Present benefits packages, renewal strategies, and compliance information to clients and stakeholders
• Manage client billing inquiries, invoicing, and policy renewals
• Maintain accurate client account records and CRM data
• Administer benefits administration processes, including eligibility, new hire/termination processing, COBRA, and payroll coordination

• Manages an assigned book of business and builds, expands, and solidifies relationships with existing clients Leads appropriate resources to address the client's risk/capital management needs

• Secures existing business and drives the sale of additional services and coverage levels
• Cultivates relationships with the most senior buyer in the client organization as well as with day-to-day client representatives and buyers
• Has retention goals for assigned group of accounts
• May coordinate the work of administrative support and customer service
• May support an Account Executive or a Broker Producer and is the first line of contact when the Account Executive or Broker/Producer is not available
• Other duties as assigned 

• Bachelors degree plus 3 or more years client coordination and/or claims management experience    --or--High School diploma/GED with 8 or more years client coordination and/or claims management experience
• Appropriately licensed and/or certified - Life & Health Producers license. 
• General industry knowledge in employee benefits
• Experience with configuring benefit enrollment platforms
• Able and willing to travel approximately 25% of the time, including potential overnight stays. 
• Ability to work a hybrid model out of Phoenix, AZ - 3x On Site, 2x WFH. 

Work Traits: 

• Excellent verbal and written communication skills
• Critical thinking and good judgment to quickly determine and prioritize key issues
• Meeting facilitation skills - able to professionally conduct large group meetings  

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At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

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