Discovery is a family-friendly, independent ski area in the Pintler Mountains near Georgetown Lake. We are a small team and the people at the front desk set the tone for everyone's day on the hill.
The Guest Services Assistant Manager supports the guest-facing operations at Discovery Ski Area, helping create a welcoming and organized experience for visitors. This role combines team management with clear communication and sound managerial decision-making in a ski area setting. Your impact: Effective coordination helps guests receive attentive service and enables the team to respond smoothly to day-to-day needs.
Must be available on Holidays and weekends(our busiest days). Season runs December to early April.
Free season pass here at Discovery and 2 free days of skiing at other Montana ski areas
Responsibilities
Support and coordinate the guest services team.
Help run day-to-day ticket office and guest services operations.
Lead, train, and schedule front line staff.
Communicate expectations and updates clearly to staff.
Make informed decisions: handle guests questions, complaints, and refunds calmly and fairly.
Balance cash drawers, run end of day reports and keep the money accurately.
Sell and troubleshoot lift tickets, season passes, and lessons in our POS system.
Help maintain an organized, welcoming guest experience.
Assist with resolving guest concerns professionally.
Fill in for the Guest Services Manager when off duty
Skills
1+year experience in customer service, retail, or hospitality. Previous management skills preferred.
Experience handling cash and familiarity using a computer or POS system.
Team management and collaborative leadership.
Strong managerial communication skills.
Confident managerial decision-making.
Working knowledge of Microsoft Office.
Professional, guest-focused communication.
Ability to stay organized in a changing environment.
Ability to stay calm under pressure.
Pay: $18.00 - $22.00 per hour
Expected hours: 40.0 per week
Work Location: In person
Principals only. Recruiters, please don't contact this job poster.