job title:Customer Service Representative / Back-Up Dispatch
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Join our Construction Start-Up Department as a Customer Service Representative / Back-Up Dispatcher. We're seeking an organized, customer-focused professional to support customers, coordinate with field technicians, maintain accurate records, and assist with dispatch operations. HVAC experience is preferred, but candidates with commercial plumbing or electrical industry experience are encouraged to apply.
Key Responsibilities
Answer incoming customer calls in a professional and friendly manner.
Respond promptly to customer emails and service requests.
Schedule and communicate start-up appointments with customers.
Notify customers of technician arrival times and provide status updates as needed.
Assist with dispatching technicians and adjusting schedules to meet project demands.
Review technician payroll for accuracy and verify job assignments.
File completed start-up reports into the appropriate SharePoint folders.
Update warranty information accurately within the company operating system.
Maintain organized customer records and project documentation.
Work closely with project managers, technicians, and internal teams to ensure projects are completed efficiently.
Qualifications
HVAC experience preferred; commercial plumbing or electrical industry experience will also be considered.
Previous experience in customer service, dispatching, construction administration, or office support.
Strong verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to prioritize multiple tasks in a fast-paced environment.
Proficiency with Microsoft Outlook, SharePoint, and computer-based scheduling or service management software.
Text [CS/ATX] to 512-866-1198 for more details.
Principals only. Recruiters, please don't contact this job poster.