Robin Gibson
Professional Summary:
Experienced healthcare administrative professional with extensive background in insurance verification, prior authorization, medical scheduling, EMR documentation, and patient-facing front desk operations. Skilled in securing authorizations, obtaining accurate insurance information, maintaining compliant documentation, and supporting accurate billing workflows. Strong understanding of HIPAA regulations, healthcare terminology, and payer requirements. Recognized for professionalism, organization, and ability to manage high-volume patient and insurance interactions.
Core Competencies
· Insurance Verification
· Prior Authorization Coordination
· Medical Scheduling
· Patient Check-In / Check-Out
· EMR Documentation
· Claim Support Documentation
· Medical Records Management
· HIPAA Compliance
· Front Desk Operations
· Referral Coordination
· Medical Terminology
· High-Volume Call Handling
· Patient Account Support
Professional Experience:
Radiology Scheduling & Prior Authorization Coordinator
Abercrombie Radiology – Knoxville, TN
January 2025 – Present
• Schedule diagnostic imaging procedures and manage daily appointment calendars within EMR
• Verify insurance eligibility and benefits prior to services
• Obtain prior authorizations from commercial and government payers to prevent claim denials
• Gather and review necessary documentation to support accurate billing and reimbursement
• Communicate with insurance carriers regarding authorization requirements and coverage guidelines
• Check patients in and out, collect demographic and insurance updates
• Maintain accurate documentation to support billing compliance
• Monitor scanned documents and ensure chart completeness
• Provide front desk coverage including call routing and patient communication
Certified Hemodialysis Technician / Ward Clerk / Daily Supervisor
Fresenius Medical Care – Knoxville, TN
June 2015 – January 2025
• Maintained patient medical records and ensured regulatory compliance
• Coordinated admissions, discharges, and transplant referrals
• Scheduled diagnostic and follow-up appointments
• Verified insurance information and assisted with documentation requirements
• Managed travel logistics for transient dialysis patients
• Entered and maintained patient data in EMR systems
• Responded to requests for records and maintained confidentiality
• Collaborated with nurses and physicians to ensure accurate documentation
• Supervised daily operations and supported workflow coordination
Home Health Aide
Clinch River Home Health – Clinton, TN
October 2024 – January 2025
• Documented patient care and reported changes to nursing staff
• Maintained accurate records to support care coordination
• Communicated with families and healthcare team members
Prescription Benefit Specialist
CVS Caremark – Knoxville, TN
October 2014 – June 2015
• Assisted members with prescription benefit inquiries and coverage questions
• Processed medication orders and verified benefit eligibility
• Navigated multiple systems to provide real-time claim and plan support
• Maintained HIPAA-compliant communication standards
Document Specialist / Medical Records Administrator
STAT Imaging / Physicians Regional Medical Center – Knoxville, TN
May 2011 – February 2013
• Maintained and indexed patient medical records
• Processed record requests for billing and legal purposes
• Audited documentation for completeness and compliance
• Answered and directed incoming calls
• Supported release of information processes
Team Lead Personal Banker / Loan Officer
U.S. Bank
March 2013 – October 2014
• Managed high-volume customer accounts
• Resolved financial discrepancies and documentation issues
• Maintained confidential records and regulatory compliance
Education:
Powell High School – Powell, TN
High School Diploma