job title:Care Concierge / Front Desk Receptionist
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Title: Care Concierge / Front Desk Receptionist – Spine Labs
Location: Ocoee, FL
Employment Type: Full-time
$17.00 an hour plus bonus for memberships sold.
About Spine Labs.
At Spine Labs, we simplify chiropractic care. We are dedicated to delivering an exceptional, seamless patient experience in a modern, welcoming environment.
Job Description
We are looking for a friendly, energetic, and highly organized Care Concierge to join our team! As the first point of contact, you will manage patient flow, handle memberships and scheduling, and serve as a brand ambassador both inside the clinic and in the local community.
Key Responsibilities
• Patient Experience: Warmly greet patients, manage check-in/check-out, answer phone calls, and schedule appointments.
• Clinic Operations & Billing: Process payments, explain membership plans, and maintain accurate records in our EMR system (ChiroHD).
• Community Outreach & Events: Attend and host local community events, manage tabletop displays, approach neighboring businesses for partnerships, and support local marketing initiatives.
• Patient Engagement: Follow up with patients, encourage online reviews, and maintain strong patient relationships.
Requirements & Qualifications
• Prior experience in front desk receptionist, hospitality, customer service, or retail sales roles.
• Strong communication, interpersonal, and active listening skills.
• Outgoing personality—comfortable approaching local businesses and hosting events.
• Reliable, punctual, organized, and tech-savvy.
• Willingness to complete required online training modules.