Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Analyze customer needs and recommend appropriate solutions
- Maintain accurate customer records and update information as needed
- Collaborate with other team members to ensure customer satisfaction
- Meet or exceed performance goals and targets
Skills:
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in using customer service software and systems
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in data entry
- Ability to work well in a team environment
We offer competitive compensation and benefits packages, including medical insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.
Please submit your resume and cover letter detailing your relevant experience to [email protected]
Qualifications
Strong communication skills to effectively assist customers
Proven experience in customer service and client support
Proficiency in data entry and Microsoft Office applications
Excellent phone etiquette and ability to handle outbound calls
Multilingual or bilingual capabilities are a plus
Familiarity with call center operations
Familiarity with the Service Titan CRM
Strong analytical skills and attention to detail
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
On-the-job training
Paid time off
Vision insurance
Ability to Commute:
Ocala, FL 34470 (Required)
Ability to Relocate:
Ocala, FL 34470: Relocate before starting work (Preferred)
Work Location: In person
Principals only. Recruiters, please don't contact this job poster.