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Bilingual Inside Sales & Customer Experience Specialist (Newburgh)
Studioweb64.com
784 Broadway
compensation:
First 90 days: $17.00/hour - Days 91–180: $19.00/hour After 6 months: $21.00/hour
employment type:
full-time
experience level:
mid level
job title:
Sales & Customer Experience Specialist
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Full-Time | Tuesday–Saturday | In-Person
English & Spanish Required
$17–$21/hour | 40 Paid Hours per Week
We are looking for a motivated, proactive, and customer-focused Bilingual Inside Sales & Customer Experience Specialist to join our team.
This is primarily a sales-focused position responsible for managing incoming opportunities, assisting customers, following up on estimates, maintaining the sales pipeline, and helping convert qualified prospects into customers.
The ideal candidate is confident speaking with customers, comfortable making outbound follow-up calls, organized with CRM systems, and capable of maintaining consistent communication throughout the sales process.
This is not a commission-based position. The role offers fixed hourly compensation and primarily works with company-generated leads and customer opportunities.
Compensation
First 90 days: $17.00/hour during the initial training and introductory period.
Days 91–180: $19.00/hour following successful completion of the first 90 days.
After 6 months: $21.00/hour following successful completion of the introductory and development period.
Performance during the introductory period will be evaluated based on attendance, customer communication, CRM usage, sales follow-up, organization, reliability, and overall performance in the role.
Work Schedule
This is a full-time position working:
Tuesday through Saturday
Employees work:
8 paid working hours per day
40 paid hours per week
One 30-minute unpaid meal break per workday
The 30-minute meal period is outside the eight paid working hours. Therefore, the employee's total scheduled presence is generally 8.5 hours per day.
Important Schedule Clarification
The branch has extended operating hours, but employees are not expected to work the entire branch operating schedule.
Each employee is assigned one continuous 8-hour working shift within the branch's operating hours, plus the 30-minute unpaid meal period.
Summer Branch Hours
7:00 AM – 7:00 PM
An employee will work an assigned 8-hour shift within this operating window.
For example, depending on business needs, a shift could begin earlier or later within the branch operating hours.
Winter Branch Hours
8:00 AM – 6:00 PM
The same structure applies: one assigned 8-hour working shift within the branch operating hours, plus the 30-minute unpaid meal period.
Schedules may vary according to staffing and business needs.
The branch operating hours should not be interpreted as the employee's individual working hours.
Primary Responsibility: Sales & Customer Experience
The primary objective of this position is to help convert customer inquiries and company-generated opportunities into business.
Responsibilities include:
Assist walk-in customers at the branch.
Answer inbound sales calls, messages, and customer inquiries.
Understand customer needs and recommend appropriate company services.
Explain available services, options, pricing, and next steps.
Follow up consistently on estimates and proposals.
Proactively contact customers with pending estimates.
Re-engage leads who have not yet made a purchasing decision.
Follow up with customers through phone calls, SMS, and email.
Identify opportunities for additional or complementary services.
Handle common customer objections professionally.
Help customers understand pricing, timelines, scope, and service options.
Ask for the appropriate next step when a customer is ready to move forward.
Help convert qualified prospects into customers.
Schedule consultations, estimates, appointments, and customer meetings.
This is an active sales role, not simply a front-desk or reactive customer service position.
The successful candidate is expected to proactively manage open opportunities rather than waiting for customers to contact the company again.
Lead Follow-Up
Leads may originate from sources such as:
Incoming phone calls
Website inquiries
Advertising campaigns
Existing customers
Referrals
Showroom visitors
Company marketing activities
The position primarily works with company-generated and existing opportunities.
Proactive follow-up is an important part of the role.
Responsibilities include:
Contacting new leads promptly.
Following up on estimates that have not received a decision.
Reconnecting with older opportunities.
Identifying why a prospect has not moved forward.
Answering questions or addressing objections.
Scheduling the appropriate next step.
Maintaining consistent follow-up until the opportunity is resolved.
Sales Pipeline & CRM Management
The employee is responsible for maintaining an accurate and organized sales pipeline within the company's CRM.
Responsibilities include:
Enter and update leads.
Maintain accurate customer information.
Document calls, messages, and customer interactions.
Update opportunity stages.
Track pending estimates and proposals.
Create and manage follow-up activities.
Schedule appointments and reminders.
Maintain accurate notes regarding customer needs.
Keep open opportunities organized.
Coordinate with estimators, sales representatives, operations, and management.
Ensure opportunities do not remain unattended without follow-up.
CRM usage is an important part of the position and should be treated as part of the sales process rather than simply an administrative responsibility.
Sales-Oriented Customer Experience
We want customers to receive professional service while also helping them confidently move through the purchasing process.
The employee should be comfortable:
Speaking with customers in person.
Communicating professionally over the phone.
Conducting conversations in both English and Spanish.
Explaining services in understandable terms.
Discussing pricing and available options.
Following up after estimates.
Handling customer concerns.
Addressing common sales objections.
Asking questions to understand customer needs.
Building rapport and trust.
Guiding customers toward the appropriate next step.
Branch & Business Support
Sales and customer interaction remain the primary responsibilities of this position.
The employee may also provide reasonable support to branch operations when required, including:
Communicating with suppliers and service providers.
Communicating with company account representatives.
Requesting information, documentation, pricing, or status updates.
Organizing customer or sales documentation.
Coordinating appointments.
Supporting management with customer-related follow-up.
These responsibilities are secondary to the employee's primary sales and customer experience responsibilities.
Local Municipal & Permit Support
Occasionally, the employee may be required to leave the branch for authorized company business.
This may include:
Visiting local Town or municipal offices.
Submitting or retrieving sign permit applications or related documentation.
Following up regarding municipal applications.
Delivering or collecting company documents.
A company vehicle will be available for authorized business-related travel when required.
Approved business-related expenses will be covered by the company according to company policy.
Commercial Client Meetings
The employee may occasionally accompany company management or business partners to meetings with commercial customers.
Responsibilities may include:
Participating in customer meetings.
Assisting with presentation of company services.
Gathering information about customer needs.
Answering general service questions.
Coordinating follow-up after meetings.
Performance Expectations
Performance will be evaluated based on measurable sales and customer experience activities.
Key performance indicators may include:
Lead response time
Lead follow-up completion
Estimate follow-up
Appointment booking
Sales conversion
Open opportunity management
CRM accuracy
Customer communication
Customer experience
Reliability and attendance
The objective is not simply to process incoming inquiries, but to consistently follow opportunities and help move qualified customers through the sales process.
Required Qualifications
Fluent English and Spanish, spoken and written
Previous experience in sales, customer service, or customer experience
Strong communication skills
Comfortable speaking with customers in person and over the phone
Sales-oriented mindset
Comfortable making outbound follow-up calls
Comfortable discussing pricing and services
Ability to handle basic customer objections
Strong follow-through
Organized and detail-oriented
Basic to intermediate CRM experience
Basic computer and email skills
Ability to manage several customer opportunities simultaneously
Valid driver's license
Ability to work Tuesday through Saturday
Preferred Experience
Experience in one or more of the following areas is preferred:
Inside sales
Showroom sales
Customer experience
Retail sales
Automotive service or BDC
Home improvement
Roofing
Siding
Construction
HVAC
Flooring
Kitchen and bath showrooms
Construction supply
Property services
Other service-based businesses
Previous construction or home improvement experience is a plus but is not required.
We are open to candidates with strong customer-facing backgrounds who demonstrate the ability and motivation to develop into a successful sales professional.
Key Skills
The ideal candidate demonstrates:
Sales confidence
Active listening
Strong communication
Follow-through
Proactivity
Organization
Accountability
Problem-solving
Customer focus
Reliability
Professionalism
Ability to work independently
Team collaboration
Professional Appearance
This is a customer-facing position.
Professional appearance is required while:
Working at the branch
Meeting customers
Attending commercial meetings
Visiting municipal offices
Representing the company externally
Company-approved professional attire or uniform will be provided.
Who We Are Looking For
We are looking for someone who enjoys working with customers but also has a commercial mindset.
The right candidate does not simply answer questions or wait for customers to call back.
We are looking for someone who will:
Follow up.
Ask questions.
Understand the customer's needs.
Explain solutions.
Address concerns.
Maintain the CRM.
Keep opportunities moving.
Ask for the next step.
Help turn interested prospects into customers.
This position is a strong opportunity for a bilingual professional with experience in sales, customer service, inside sales, showroom sales, automotive BDC, or customer experience who wants to develop within a customer-facing sales environment.
- Principals only. Recruiters, please don't contact this job poster.