Client Services & Sales Coordinator — NYC Office — $25/hour (Downtown)

Full-time | In person in Downtown NYC | $25/hour | Paid training

We are a small translation and language technology company seeking a dependable, organized person to handle customer inquiries, prepare estimates, follow up on quotes, and coordinate orders.

WHAT YOU WILL DO

• Answer customer phone calls and emails.
• Prepare estimates using established pricing.
• Follow up on quotes and help customers place orders.
• Send secure payment links and confirm payment status.
• Keep customer records and follow-up tasks organized.
• Coordinate order details and deadlines with our team.
• Assist with routine office administration and occasional local document deliveries or signature collection.

WHAT YOU NEED

• Clear spoken and written English.
• Comfort speaking with customers by phone.
• Attention to detail with prices, documents, and deadlines.
• The ability to organize requests and follow through.
• Familiarity with email and spreadsheets.
• Availability to work full-time in person at our NYC office.

Customer service, retail, hospitality, reception, or office experience is helpful. A college degree and translation industry experience are not required.

TRAINING AND GROWTH

We provide paid training on our services, pricing, and systems. Performance is reviewed after 90 days. Increased pay and responsibility depend on demonstrated skills, performance, and business needs.

HOW TO APPLY — THREE ITEMS REQUIRED

Please reply through Craigslist with all three items below. The short exercise should take no more than five minutes.

1. YOUR RESUME
Attach your resume or paste your work history into your reply.

2. YOUR AVAILABILITY
Tell us your earliest starting date and confirm that the $25/hour starting rate and full-time, in-person NYC arrangement work for you.

3. A SHORT CUSTOMER EMAIL
Read this fictional customer inquiry:

Hello, I have a six-page document that needs translation. How much would it cost? I need it tomorrow by 9 a.m. Can you guarantee that?

Use these facts:

• Translation costs $30 per page.
• Standard turnaround is two business days.
• Rush service costs an additional $40 per order.
• Rush service may be available the next business day, but the production team must confirm the exact deadline.
• You have not yet received the document.

Write the email you would send this customer in 120 words or fewer. Include:

• The total price with rush service.
• What you can confirm about the requested delivery time.
• What the customer should do next.

We are looking for clear communication, accurate pricing, and sound judgment. Polished formatting is unnecessary. This is a fictional hiring exercise; your response will not be used for customer work.

Applications must include all three items to be considered. A resume alone is not a complete application.