SERVICE DISPATCHER / SCHEDULING COORDINATOR — $18/HOUR+ DOE
Compensation: $18 per hour + DOE
Employment type: Full-time
Schedule: Monday - Friday 6:30a.m. - 3:30p.m.
Location: Murfreesboro, TN — in-office position
JOIN A GROWING MOBILE AUTOMOTIVE TEAM
Our company is looking for a friendly, dependable Service Dispatcher and Scheduling Coordinator to help connect our customers with our team of mobile technicians.
Our technicians provide on-site oil changes, tire service, preventive maintenance, and related services for individuals and commercial fleets throughout Middle Tennessee. As our dispatcher, you will play an important role in helping each day run smoothly—from scheduling the initial appointment to making sure technicians and customers have the information they need.
This is an excellent opportunity for someone who enjoys organizing, communicating, helping people, and finding practical solutions. You will work closely with a supportive team while gaining valuable knowledge about vehicles, tires, fleet maintenance, and the automotive service industry.
WHAT YOU’LL DO
• Provide friendly and professional service to customers by phone
• Gather accurate information about customers, vehicles, locations, and service needs
• Schedule oil changes, tire services, preventive maintenance, and fleet appointments
• Match jobs with technicians based on availability, location, skills, and service requirements
• Arrange appointments in a practical geographic order
• Keep the daily schedule accurate and organized
• Provide technicians with the information they need to complete their jobs successfully
• Communicate updates between customers and technicians
• Help adjust the schedule when appointments, timing, or priorities change
• Make outbound calls to help customers schedule upcoming or recommended services
• Document calls, appointments, and technician updates clearly
• Confirm that jobs are prepared with the correct service information and necessary equipment
• Work with the team to make scheduling and communication increasingly efficient
WHAT MAKES SOMEONE SUCCESSFUL IN THIS ROLE?
• A friendly, confident, and professional telephone presence
• Strong organization and attention to detail
• The ability to keep track of several appointments and priorities
• Clear communication with customers, technicians, and coworkers
• A calm and helpful approach when plans change
• Dependability, punctuality, and consistency
• Comfort using computers, email, calendars, maps, and scheduling software
• Willingness to learn new systems and automotive terminology
• Previous experience in dispatching, scheduling, logistics, customer service, or service coordination is preferred
• Experience working with automotive, roadside, transportation, fleet, construction, home-service, or other mobile technicians is helpful but not required
You do not need to know every automotive term on your first day. We are looking for someone who brings strong communication, organization, good judgment, and a genuine willingness to learn.
COMPENSATION AND BENEFITS
• $18 per hour
• Health, dental, and vision insurance available beginning on your first day, with our company paying 50% of the premium
• Free oil changes and maintenance
• Tires available at cost
• Opportunities to learn more about vehicles, tires, preventive maintenance, fleet service, and the automotive industry
• A welcoming team environment where your work makes a visible difference
• Direct communication with technicians and company leadership
• Opportunities to expand your knowledge and responsibilities as our company grows
HOW TO APPLY
Please reply with:
• Your name and phone number
• Your résumé or detailed work history
• A brief summary of your scheduling, dispatching, customer-service, or related experience
• Any experience coordinating appointments, technicians, vehicles, routes, or service calls
• The computer, scheduling, mapping, or customer-management systems you have used
• Your availability
We would also love to know what interests you about this position and what helps you provide an excellent experience for both customers and coworkers.
Principals only. Recruiters, please don't contact this job poster.