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SUMMARY

• Position Type: Full-time, exempt, salaried supervisor role.
• Scope of Role:
  • Responsible for managing the services delivered to a designated program or set of programs, and the operation of programs.
• Key Responsibilities:
  • Oversee organization and implementation of direct supports, person-centered planning and implementation, health care, advocacy, stakeholder relations, regulatory compliance, staffing, training, financial management, and maintenance of the physical environment.

ESSENTIAL JOB FUNCTIONS

To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below.  

Ensures consumer and guardian participation in development of service plan and personal futures plan.

 Coordinates development of each person(s) served personal futures plan.
 Coordinates scheduling of team meetings (times, dates, locations, etc.) and informs all team members of such.
 Schedules and chairs screening for program vacancies.
 Develops waiting list for potential consumer vacancies.
 Develops and implements service plan within 30 days of moving in, annually, when significant changes occur, and when moving
out.
 Demonstrates knowledge of contractual, legal and regulatory requirements.
 Monitors to ensure all service sites deliver services in accordance with contractual, legal and regulation requirements.
 Implements/coordinates any necessary plans of correction from a regulatory body.
 Demonstrates knowledge of ResCare mission and ResCare Quality Way by creating direction. Demonstrates organization’s
commitment and leadership skills.
 Demonstrates knowledge of ResCare mission and ResCare Quality by customer focus. Demonstrates customer service
orientation.
 Demonstrates knowledge of ResCare mission and ResCare Quality Way by face to face communication. Facilitates 1:1
interactions with peers, superiors, and subordinates.
 Demonstrates knowledge of ResCare mission and ResCare Quality Way by managing for outcomes. Is aware of quality
indicators and achieves results.
 Demonstrates an understanding of person(s) served rights, protection, and safety.
 Monitors all incident reports to ensure patterns of incidents are addressed.
 Shares all incident reports with appropriate external agencies (area programs, social services, etc.) when necessary and
appropriate.
 Participates in regularly scheduled regional safety committee meetings.
 Incidents of consumer abuse, neglect or mistreatment are investigated in a timely and thorough manner. Plan of Correction is
initiated to prevent recurrences.
 Monitors/implements/supervises delivery of service plans and personal futures plan and training of staff.
 Ensures all written training programs are implemented and revised as needed.
 Documents consumer progress or regression. Initiates discharge planning if appropriate. Maintains records appropriately.
 Maintains fiscal spending within limits of approved budget; e.g. household expenses and repairs, vehicle expenses, personnel
costs, consultant services, etc.
 Monitors worker’s compensation and unemployment claims for assigned service site(s). Is proactive in efforts to reduce claims
and minimize risk/exposure of agency in these areas.
 Monitors all consumer finance documentation.
 Monitors budget variance reports to ensure accuracy.
 Implements/monitors compliance with ResCare Health and Safety programs.
 Attends industry functions to promote positive relationships with other providers.
 Develops positive relationships with all funding sources to promote new business.
 Uses leadership and communication skills to motivate team members toward agency objectivesUtilizes problem solving/mediation skills when employee to employee conflict arises.
 Monitors exit interview results and investigate areas of concern that may be identified through this process.
 Fosters team spirit and company pride among team members and agency.
 Manages budgeted staff hours to provide effective and efficient service delivery.
 Implements staff recruitment and retention programs to promote positive work environment.
 Espouse ResCare Mission and ResCare Quality Way.
 Oversee/participate in the hiring process of all assigned positions in accordance with ResCare policy and local, state, and federal
employment law.
 Actively works toward achieving/maintaining Affirmative Action goals within assigned service site(s).
 Ensure all assigned staff receives training and supervision as needed to meet performance expectations.
 Recognizes staff with Pro team, performance management evaluations, individual development goals, etc.
 Ensure assigned staff is evaluated fairly and timely in accordance with ResCare performance evaluation procedures.
 Ensures that all information from upper management is conveyed to employees as applicable and appropriate.
 Ensures that all job opportunity listings are shared with employees.
 Maintains and/or monitors training reports to ensure timely training of staff for all assigned service sites.
 Other duties as assigned

Staff Management:

1. Recruitment & Hiring: May participate in hiring events as needed and partner with Talent Acquisition to identify hiring needs for Direct Support Professionals and Program Supervisors in consultation with the Area Director.
2. Meetings & Training: Organizes and implements on-site orientation and training for assigned programs and monitors training compliance and documentation; conducts monthly staff meetings; attends monthly regional meetings and additional meetings as needed.
3. Employee Scheduling: Designs and monitors schedules to ensure that all shifts are covered; monitors and minimizes overtime.
4. Performance Evaluation: Conducts rotating performance snapshots and evaluations for direct reports in consultation with the PD’s manager; reviews and approves Direct Support Professional and other staff member’s performance evaluations.
5. Coaching, Discipline and Termination: Coaches employees, correcting or directing employee behavior where required; may remove employees at their sole discretion in the event of emergency; may recommend and participate in decisions regarding discipline and termination in consultation with the PD’s manager and Human Resources; manages the termination of Direct Support Professionals or other staff members, as necessary.
6. Employee Safety: Responsible for employee safety and workers’ compensation programs; monitors compliance; and assists in returning employees to work; implements, oversees, and trains employees about safety.

Program Management:

1. Program Planning: Acts as the QIDP (if required), writes and approves individual program plans; trains and assists appropriate staff members with implementation of plans across all shifts.
2. Records: Periodically audits individual records and other program documentation for accuracy and completion.
3. Program Team Meetings: Conducts progress meetings and (quarterly, annual, and/or other) reviews as appropriate or determined by the interdisciplinary team; provides and approves written and progress reviews.
4. Compliance: Oversees licensing compliance for program services and supports; ensures timely and accurate program documentation; implements the Sevita compliance plan and manages individual rights implementation while maintaining confidentiality and adhering to individual rights standards.
5. Management of Individuals’ Assets: Implements system and oversees management of individual’s funds and property, assuring safety and accuracy; audits, monitors, and reviews individual’s financial accounts.
6. Program Stakeholder Relations: Maintains productive and professional relations with individuals, families, case managers and other stakeholders; provides regular communication to stakeholders; and acts as point of contact for all stakeholders; implements satisfaction improvement plans.
7. Government Relations: Engages in government and community relations; participates in advocacy efforts and ensures preparedness for home visits (e.g., staff, families, legislators).
8. Incidents: Implements proactive strategies to reduce or eliminate serious incidents; takes immediate steps to correct potential safety concerns and limit the potential for continued concern or incident; reviews all incidents and directs appropriate response; ensures timely incident reporting; and signs and submits all incident reports as required.

Health Care:

1. Appointments: Oversees coordination of health care appointments and monitors individual attendance.
2. Medications: Oversees system for medication administration, documentation, and security; reviews documentation for accuracy and completeness; ensures all applicable employees are certified or trained in medication administration.
3. Medical Supplies and Equipment: Approves purchases of medical supplies and equipment; and ensures training in proper use to all employees.
4. Dietary planning: Monitors food service in accordance with dietary plans and to meet regulatory compliance; ensures consideration for special needs, occasions, and individual choice; ensures all applicable employees are certified or trained in meal preparation and/or dietary planning.

Financial Management:

1. Purchasing: Approves purchase of food, supplies and equipment; and reviews and monitors monthly invoices for accuracy and budgetary compliance; attests to company credit card statements and monthly invoices in accordance with company policy.
2. Billing and utilization: Oversees census, attendance information or other required documentation to assure accurate billing; ensures program documentation is accurate, complete, and compliant; monitors utilization between authorization and provision of services and supports.
3. Staffing: Monitors staffing hours for budgetary compliance.
4. Growth: Develops understanding of program growth strategy and supports implementation of growth initiatives within the program

Census Management:

1. Census Performance: Monitors census performance for their location(s) and escalates potential service disruptions that impact census to the Area Director and Regional Director.
2. Referrals: Reviews referrals to validate fit for specific locations and identifies and escalates potential barriers to serving individuals to the Area Director and Regional Director; coordinates and prepares for in-person site visits at locations during referral process.
3. Placements: Coordinates preparations required for expected placements including staffing, funding, home set-up, and safety requirements.

Maintenance:

1. Vehicles: Ensures vehicles are properly maintained, clean, and safe by consulting with maintenance personnel; implements training procedures for maintenance and safe operation of company-owned vehicles, including reviewing checklists on a regular basis; addresses known safety concerns with employee vehicles or other means of transportation, for the safe transport of individuals.
2. Housekeeping: Monitors and implements strategies to assure neat, clean, and safe program environments (internal and external); ensures age appropriate and esthetic decoration.
3. Maintenance and Repair: Oversees environmental safety program; establishes preventive maintenance schedule; maintains furnishings, equipment, and facilities in good repair and compliant with regulatory standards.

Other:

• Performs other duties and activities as required, including backfilling roles under your supervision.
• Must be available on-call to support staff, find coverage or cover shifts as needed.

• Performs other related duties and activities as required.

SUPERVISORY RESPONSIBILITIES

• Manages the Direct Support Professionals, Program Supervisors and other direct or indirect staff members of the program. Completes performance evaluations, orientation, and training. Makes decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves employee problems within position responsibilities.

Minimum Knowledge and Skills required for the Job

The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job.

Education and Experience: 

• Bachelor's degree ( Required).
• Two to three years of related experience in the Human Services Industry preferred.
• An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
• Other education and experience as required by applicable regulations.

Certificates, Licenses, and Registrations:

• Current driver's license, car registration and auto insurance if driving on behalf of the Company or providing transportation to individuals receiving services.
• Licensure(s) as required by state.
• Medication Management Certificate issued with the completion of Company provided training.
• Mandatory Reporter Certificate issued with the completion of Company provided training.
• Other training(s) and/or certification(s) per state requirements and/or service line.
• For specific programs:

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