PROFESSIONAL SUMMARY
Administrative and technical support professional with 20 years of contract experience across multiple industries. Known for reliability, adaptability, and strong problem solving skills. Advanced proficiency in Microsoft Office, Excel, Access, and VBA automation. Skilled in documentation, workflow improvement, data management, and facilities coordination. Seeking a hybrid administrative/technical role such as Documentation Specialist, CRM Assistant, Data Technician, Facilities Coordinator, or Operations Support.
CORE SKILLS
Administrative & Operations: Scheduling, coordination, workflow support, cross team communication, Lean (5S) Technical & Software: Microsoft Office, Access, advanced Excel, VBA automation, Microsoft Dynamics CRM, Photoshop, CAD Documentation & Writing: SOP creation, technical writing, policy updates, template design Data & Reporting: Data entry, cleanup, standardization, database creation, reporting, QC
PROFESSIONAL EXPERIENCE
Contracted Administrative & Technical Support — Various Companies
2009–2026 • Seattle, WA Provided administrative, technical, facilities, and documentation support across multiple long term contracts. Adapted quickly to new systems and workflows while maintaining consistent, high quality performance.
Key Contributions
• Built custom Microsoft Access applications to streamline workflows and reduce operational costs
• Developed VBA macros to automate repetitive tasks
• Updated and maintained records in Microsoft Dynamics CRM
• Provided technical troubleshooting and user support
• Improved workflows using Lean principles
• Resolved workflow, system, and facility issues through strong critical thinking skills
SELECTED CONTRACT ASSIGNMENTS
Correctional Industries
Team Lead — Administrative, Technical & Operations Support
• Led and supported team members in daily production and administrative tasks
• Assisted with process documentation and standardized procedures
• Provided technical support for internal systems
• Managed shipping, receiving, inventory tracking, and order processing
Clearwire
Commercial Real Estate & Facilities Administrator
• Managed facilities operations for 1,000+ commercial locations nationwide
• Processed rent, utilities, service contracts, and facility related billing
• Entered and maintained facility accounts and vendor records
• Served as primary helpdesk contact for facility issues (leaks, structural problems, inspections, maintenance)
• Coordinated building inspections, repairs, and vendor communication
• Ensured timely resolution of facility problems across multiple states
• Maintained accurate documentation and workflow instructions
EDUCATION & CERTIFICATIONS
GED
IT Core Certification — Centralia Community College (2010)
Office Data Specialist Certification — Centralia Community College (2011)
Multimedia / Visual Communications Specialist Certification — Edmonds Community College (2000)
NOTICE: I am a person with a criminal history, and I currently have supervision requirements. I have good references, and a history of strong work behind me. You are not taking a chance if you hire me, you are making one of the best decisions you will ever make. I am a good person, and worth far more than the wages I will ask for. I take every offer seriously, and bring an attitude of gratitude to every job, regardless of duties or pay.