PROFESSIONAL SUMMARY
Versatile administrative and technical support professional with 20 years of contract experience across multiple industries. Known for reliability, adaptability, and strong problem solving skills. Expert in Microsoft Office, advanced Excel, Access, and VBA automation. Skilled in documentation, workflow improvement, and facilities coordination. Seeking a hybrid administrative/technical role such as Documentation Specialist, CRM Assistant, Data Technician, Facilities Coordinator, or Operations Support. I will entertain any reasonable job offer with an open mind. I have a background in a Lean Manufacturing warehouse environment as well. I am a capable leader, and a team player. Prefer a leadership role, but will work for the right position regardless.
I am a person with a criminal history, and am under supervision requirements at this time. Understanding and flexibility with my situation will be rewarded with loyalty, gratitude, and dependable hard work. I do have positive work references.
CORE SKILLS
Administrative & Operations
• Scheduling and coordination, specializing in multi company contract experience
• Workflow and office support, including cross team communication
• Lean manufacturing (5S, waste reduction)
Technical & Software
• Microsoft Office, including Access, and advanced Excel formulas
• VBA automation and coding
• Microsoft Dynamics CRM
Documentation & Writing
• Technical writing and SOP creation
• Document formatting and templates, focusing on clear, structured communication
• Policy and procedure updates
Data & Reporting
• High accuracy data entry data cleanup and standardization
• Report creation and formatting
• Spreadsheet/database management
• Quality control
Technical Support
• Basic troubleshooting
• User assistance
• System navigation
PROFESSIONAL EXPERIENCE
Contracted Administrative & Technical Support — Various Companies
2009–2026 • Seattle, WA
Performed administrative, technical, facilities, and documentation work across multiple organizations as a long term contracted worker. Adapted quickly to new environments, tools, and workflows while maintaining consistent, reliable performance.
Key Contributions
• Created and maintained documentation, procedures, and technical guides
• Performed high accuracy data entry, data cleanup, and reporting
• Created custom small business applications using Microsoft Access to streamline workflows, automate tasks, and cut operational costs
• Developed VBA macros to automate repetitive processes
• Updated and maintained records in Microsoft Dynamics CRM
• Provided basic technical troubleshooting and user support
• Organized digital files, templates, and document libraries
• Applied Lean principles to improve workflows and reduce waste
• Applied strong critical thinking and troubleshooting skills to resolve workflow, system, and facility issues efficiently
• Delivered consistent, high quality work across long term contracts
SELECTED CONTRACT ASSIGNMENTS / POSITIONS
Correctional Industries
Team Lead — Administrative, Technical & Operations Support
• Performed high level data entry, record updates, and documentation tasks
• Led and supported team members in daily production and administrative duties
• Assisted with process documentation and standardized procedures
• Applied Lean manufacturing principles to improve workflow efficiency
• Provided technical support for internal systems
• Handled shipping and receiving, including inventory tracking, order processing, and shipment coordination
Clearwire
Commercial Real Estate & Facilities Administrator
• Managed facilities operations for a nationwide network of 1,000+ commercial locations
• Oversaw and processed all facility related bills (rent, utilities, space rentals, service contracts)
• Entered and maintained new facility accounts and vendor records
• Served as primary helpdesk contact for facility issues (leaks, structural problems, inspections, maintenance)
• Coordinated building inspections, repairs, and vendor communication
• Ensured timely resolution of facility problems across multiple states
• Maintained accurate documentation and workflow instructions
• Supported internal teams with clear communication and issue tracking
EDUCATION & CERTIFICATIONS
• GED
• IT Core Certification — Centralia Community College (2010)
• Office Data Specialist Certification — Centralia Community College (2011)
• Multimedia / Visual Communications Specialist Certification — Edmonds Community College (2000)