The Maintenance Technician is responsible for maintaining, repairing, and supporting the operation of hotel facilities, building systems, equipment, and grounds to ensure a safe, functional, and welcoming environment for guests and employees. This position performs a variety of preventive maintenance and repair tasks throughout the property while supporting the high standards of appearance, safety, and service expected at Best Western Plus University Inn.
The ideal candidate demonstrates exceptional attention to detail, strong organizational and communication skills, pride in workmanship, and the ability to perform physical work in a fast-paced hospitality environment.
Essential Duties and Responsibilities
Property Maintenance and Repair
Perform routine maintenance, inspections, troubleshooting, and repairs throughout the hotel property.
Repair and maintain guest rooms, public areas, meeting spaces, offices, and back-of-house facilities.
Complete assigned work orders in a timely and professional manner.
Assist in maintaining the appearance, functionality, and safety of hotel facilities and equipment.
Report maintenance concerns, safety hazards, and repair needs.
Building Systems Maintenance
Inspect, maintain, and assist in the repair of building systems including, but not limited to:
Mechanical systems
Electrical systems
Plumbing systems
Refrigeration equipment
HVAC equipment
Pool, hot tub, and sauna equipment
Communication systems
Safety and fire protection systems
Monitor equipment performance and identify maintenance needs before failures occur.
Grounds and Exterior Maintenance
Assist in maintaining hotel grounds, landscaping, parking areas, sidewalks, and exterior guest spaces.
Support seasonal maintenance projects and property improvement efforts.
Help maintain a clean, safe, and attractive exterior environment.
Preventive Maintenance
Participate in preventive maintenance programs to ensure equipment reliability and extend asset life.
Maintain accurate maintenance records, work orders, and related documentation as assigned.
Follow established maintenance schedules and procedures.
Safety and Compliance
Follow all safety policies, safe work practices, and department procedures.
Use tools, equipment, and materials safely and responsibly.
Identify and communicate potential safety concerns promptly.
Support compliance with applicable building, safety, and fire standards.
Team Collaboration and Guest Service
Work effectively with team members from diverse backgrounds and departments.
Respond professionally to guest-related maintenance requests.
Minimize disruptions to guests while performing maintenance activities.
Support the hotel's commitment to exceptional guest experiences through high-quality maintenance and repair work.
General Responsibilities
Demonstrate professionalism, reliability, and accountability.
Maintain organized work areas, tools, and equipment.
Exercise sound judgment when evaluating and addressing maintenance issues.
Perform additional duties and special projects as assigned.
Required Qualifications
Strong attention to detail and commitment to quality workmanship.
Strong communication and interpersonal skills.
Good organizational and time management abilities.
Ability to work effectively in a fast-paced environment.
Ability to work independently and as part of a team.
Ability to perform physical labor and maintenance-related duties.
Flexible schedule availability, including weekends and holidays.
Preferred Qualifications
Previous maintenance, facilities, building repair, construction, or hospitality maintenance experience.
Experience working with mechanical, electrical, plumbing, HVAC, refrigeration, pool, or related systems.
Experience in a hotel, resort, commercial property, or hospitality environment.
Work Location
On-site/In-person position
Schedule Expectations
Flexible availability is preferred.
Schedule may include weekends, holidays, evenings, and other shifts based on operational needs.
Overtime or schedule adjustments may be required during emergencies, special projects, or periods of increased business demand.
Physical Requirements:
The physical demands described here are representative of those required to successfully perform the essential functions of this position.
Frequently stand and walk for extended periods, including shifts of up to eight (8) hours or more.
Frequently move throughout hotel facilities, guest rooms, mechanical areas, rooftops, grounds, and other operational spaces.
Regularly bend, kneel, crouch, reach, climb, and work in restricted or elevated areas.
Frequently use hand tools, power tools, testing equipment, and maintenance machinery.
Regularly push, pull, carry, and move tools, equipment, supplies, and materials.
Perform repetitive hand, arm, and wrist movements.
Ability to perform physically demanding maintenance and repair work.
Must be able to lift, push, and pull a moderate amount of weight.
Ability to safely operate maintenance equipment and tools.
Work Environment
Fast-paced hotel and hospitality environment.
Frequent interaction with guests, employees, contractors, vendors, and visitors.
Exposure to indoor and outdoor working conditions.
Exposure to varying temperatures, weather conditions, and seasonal elements.
Exposure to maintenance equipment, power tools, electrical systems, mechanical equipment, plumbing systems, chemicals, and cleaning products.
Moderate to high noise levels in maintenance and equipment areas.
Work may involve confined spaces, elevated work areas, and active repair environments.
Occasional exposure to pool and spa chemicals and related equipment.
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