Keeps the shop happy, efficient, prepared, safe, neat, and clean. Schedules appointments effectively. Makes customers (both pets and people) feel welcome. Keeps an accurate till and does light bookkeeping . Performs end of day cleaning, assists self-service customers and groomers as needed. Sells products and provides accurate information to customers regarding products and grooming.,
Requirements:
Love for pets and good pet handling skills.
Ability work as a team with all staff members.
Ability to handle difficult situations in a calm, professional manner.
Excellent communication skills. Verbal, written, electronic, and telephone communications are utilized with customers and co-workers
Knowledge of dog breeds. At least general knowledge about dog grooming is required.
Good mathematical skills; ability to make change and balance till. Ability to find and fix errors.
Good computer skills and ability to learn new programs. Prefer experience with Quick Books, E-mail, Excel, Word, and scheduling software.
Able to repeatedly lift and transport 50 pounds in order to assist with pets and to keep products stocked and attractively arranged.
Responsible for:
Safety and security of shop and pets.
Keeping the shop and surrounding area safe, neat, clean, efficient, and inviting.
Handling the office functions of a very busy grooming facility.
Assisting groomers as necessary
Answering telephone; taking messages and returning telephone calls, emails, and texts promptly.
Checking in pets as requested; taking good notes and history for the groomer.
Checking out pets; accepting payment; returning accurate change.
Receiving payments in Quick Books. Preparing deposits for owner.
Accurately balancing till.
Making appointments using on-line software; ensuring proper load balancing while meeting owner, groomer, and pet parents’ preferences.
Using Quick Books to prepare invoices for appointments.
Making sure customers are reminded of their upcoming appointments.
Assisting and cleaning up after self-service customers including laundry
Learning about products carried in the shop and suggesting them to customers when appropriate
Cleaning and doing minor maintenance on equipment as needed (i.e. change filters, rinse out shampoo machine, replace hoses and sprayers, etc.)
Depending on shift, opening or closing shop. Opening may include snow shoveling, watering, weeding, and refuse pickup. Closing may include cleaning (i.e. vacuum, mop, clean tubs and kennels, empty garbage, etc.), preparing the shop for the next day, locking up and setting alarm.
Other duties as assigned.
Benefits:
Employee discount
Professional development assistance
Education:
High school or equivalent (Required)
Experience:
Scheduling: 1 year (Preferred)
Microsoft Office: 3 years (Preferred)
Pet care: 1 year (Preferred)
Customer Service: 3 years (Required)
Work Location: In person