Joyful Companions Home Care’s mission is to enhance the quality of life for seniors, those with memory loss and people with disabilities by providing help and companionship. Building relationships with clients and their families is the primary responsibility as a Scheduling Coordinator. The scheduling and administrative tasks require someone who is computer savvy, organized, extremely detail oriented and has the ability communicate with clarity and kindness with clients, their families, and our caregivers.
Duties & Responsibilities
• Answer phones first, assist callers and direct to staff accordingly.
• Manage schedules of established caregivers and clients with the team of Scheduling Coordinators.
• Fill open client visits by communicating needs and opportunities to caregivers.
• Be in contact with clients to communicate any changes or updates to the schedule.
• Utilize out Wellsky Scheduling Management System to update notes and tasks for clients and caregivers (cancellations, doctor appointment, special tasks, etc.)
• Ensure caregivers are scheduled in their requested/regular weekly hours according to current availability, watching to avoid overtime pay.
• Send caregiver schedule and biographies by mail/email to new client families.
• Engage in staff meetings about current schedule, new client shifts, and ongoing schedule needs.
• Communicate with Hiring Manager about schedule needs for various types of caregivers according to location or availability for longer visits, including overnights.
Teamwork/All Office Staff Duties
• Problem solves and cooperates with office team.
• Must have full operating knowledge of Wellsky scheduling system. Trained upon employment.
• On-call evenings and weekends. Rotated once every 5 weeks.
• Assist Hiring Manager with phone screening, process employment applications and reference verifications of potential caregivers as needed.
• Assist with sending cards to caregivers, client families.
• Assist in organizing office events such as Caregiver training and open houses.
Knowledge & Skills
This position requires strong problem solving and organizational skills to have a vision for scheduling. The applicant must be a dynamic individual capable of multi-tasking, having a ‘big picture’ mind, with an awareness of the complete client schedule throughout the day.
To Apply
Please send resume to our Hiring Manager, Allison Lewis at Allison@Joyfulcompanions.com
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