Dispatch / Front Desk Coordinator – Plumbing Company
About Us
We are a growing plumbing company committed to providing exceptional customer service and fast, reliable service to our residential and commercial customers. We're looking for a friendly, organized, and detail-oriented Dispatch / Front Desk Coordinator to join our team and help keep our daily operations running smoothly.
Position Summary
As our Dispatch / Front Desk Coordinator, you will be the first point of contact for customers while coordinating service calls and supporting our plumbing technicians. This role requires excellent customer service skills, the ability to multitask in a fast-paced environment, and strong organizational abilities.
Responsibilities
Answer incoming phone calls and assist customers professionally and courteously.
Schedule and dispatch plumbing technicians efficiently throughout the day.
Coordinate technician schedules and adjust appointments as needed.
Communicate with customers regarding appointment times, delays, and service updates.
Enter and maintain accurate customer information and work orders.
Monitor technician progress and optimize daily routes.
Provide administrative support to office staff and management.
Maintain a clean and organized front office.
Qualifications
Customer service experience required.
Excellent communication and interpersonal skills.
Strong organizational and time management abilities.
Comfortable multitasking in a fast-paced environment.
Basic computer and typing skills and experience using Microsoft Office or similar software.
Ability to remain calm and professional under pressure.
Previous dispatch experience or experience in the plumbing, HVAC, or construction industry is a plus but not required.
What We Offer
Competitive pay
Paid time off
Retirement plan ( 401-k )
Paid training
Opportunities for growth and advancement
Supportive, team-oriented work environment
Schedule
Full-time
Monday–Friday (with occasional overtime or on-call rotation
If you're organized, enjoy helping people, and thrive in a fast-paced office environment, we'd love to hear from you. Apply today and become an important part of our team!
Principals only. Recruiters, please don't contact this job poster.