job title:Customer Service Representative / Receptionist
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Rembrandt Collision Center is seeking a dependable, professional, and customer focused Customer Service Representative / Receptionist to join our team. This position serves as the first point of contact for our customers and plays an important role in keeping the front office and repair process organized.
Responsibilities include:
Greet customers professionally and provide excellent customer service
Answer incoming calls, take accurate messages, and direct calls appropriately
Schedule customer appointments, vehicle drop-offs, and pickups
Communicate with customers regarding repair status and next steps
Assist with insurance assignments and documentation
Coordinate rental vehicles with Enterprise and update rental information as needed
Work with CCC ONE to review assignments, customer information, repair orders, estimates, and attachments
Monitor incoming CCC ONE assignments throughout the day
Complete and maintain customer and vehicle paperwork
Scan and upload documents to the appropriate repair order
Contact customers regarding upcoming appointments and missed appointments
Assist with daily ARMS updates
Maintain an organized, clean, and welcoming front-office/reception area
Communicate effectively with estimators, technicians, management, insurance representatives, and rental partners
Perform general administrative and office duties as assigned.
Principals only. Recruiters, please don't contact this job poster.