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Bilingual PPL Program Remote Representative (Remote)
Excellent Facilitators Inc.
compensation:
$15.50/hr
employment type:
full-time
experience level:
mid level
job title:
PPL Remote Support Representative
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Excellent Facilitators is hiring three full-time Bilingual Representatives. This is a remote position for candidates who reside in Texas. This is a fully remote position for Texas residents. Excellent Facilitators is based in New York City.
Pay and Schedule
The pay rate is $15.50 per hour. The schedule is Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, which is 8:00 AM to 4:00 PM Central Time.
Job Overview
Program Representatives assist clients in English and Spanish with program questions, enrollment, documentation, and concerns. This position involves handling calls, maintaining accurate records, and completing administrative tasks in a busy environment.
Responsibilities
Handle inbound inquiries and outbound calls to explain program requirements and provide assistance.
Answer client questions and resolve concerns professionally in English and Spanish.
Assist with enrollment and onboarding, ensuring required documentation is accurate and complete.
Maintain client records and document interactions, actions taken, and follow-up needs.
Use multiple software platforms while managing calls and assigned tasks.
Coordinate with team members and escalate matters when needed.
Follow assigned tasks through completion and identify opportunities to improve client service.
Required Qualifications
Candidates must reside in Texas.
Candidates must speak and write fluently in English and Spanish.
A high school diploma or equivalent is required.
At least five years of administrative experience is required.
Candidates must have strong phone etiquette, organizational skills, attention to detail, and problem-solving abilities.
Candidates must be comfortable using computers, entering data, and learning new software.
Candidates must be able to follow detailed instructions, apply feedback, and work independently after training.
A reliable computer, high-speed internet connection, and a quiet, private workspace are required.
Preferred Qualifications
Three years of medical administrative support experience is preferred. Previous home care experience is not required.
Benefits
Paid training
Three of paid time off
Opportunities for career growth
Remote work
Paid time off
Application Question(s):
Have you worked for the same company for at least three years?
Education:
High school or equivalent (Required)
Experience:
Administrative: 5 years (Required)
Medical administrative support: 3 years (Preferred)
Language:
English (Required)
Spanish (Required)
Work Location: Remote
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