PROFILE
Results-driven automotive management professional with 15+ years of leadership experience running day-to-day
automotive businesses, leading employees, driving sales and building lasting customer relationships. Experienced in high-volume
operations, P&L; responsibility, HR, hiring, payroll, reporting, fleet-account development, employee training and customer service.
Known for an owner-minded approach, strong work ethic, loyalty, accountability and the ability to turn business challenges into
opportunities for growth.
PROVEN BUSINESS IMPACT
• Managed an automotive operation generating approximately $360,000 in monthly sales while leading teams of up to 15
employees.
• Proven ability to take over low-volume stores and increase sales, improving store performance and business success.
• Received awards for best sales increase and consistently met or exceeded established sales goals.
• Achieved a documented 45% year-to-date sales increase while managing a busy 15-employee location.
• Built and expanded fleet accounts and developed strong long-term customer relationships.
• Maintained strong customer-service performance, including excellent customer reviews and CSI results.
• Developed employees by teaching accountability, teamwork and the importance of buying into the bigger picture.
CORE MANAGEMENT COMPETENCIES
Operations: Complete day-to-day business management • P&L; • Daily/weekly/monthly reporting • Payroll • Paperwork • Safety
meetings
Leadership: Hiring • HR • Employee counseling • Team building • Motivation • Training • Performance management • Leadership
development
Sales & Growth: Sales generation • Goal achievement • Fleet accounts • Customer retention • Relationship building • Store
turnaround
Automotive: Service operations • Vehicle repair knowledge • Service advising • Customer concerns • Diagnostics environment •
Multitasking • Problem solving
PROFESSIONAL EXPERIENCE
AUTOMOTIVE MANAGER — Automotive Care | 2021–Present
• Lead daily automotive business operations while balancing sales, service, customer concerns and employee performance.
• Meet and exceed sales goals while building customer relationships and developing a team committed to outstanding service.
• Create team buy-in around company goals and maintain a customer-first culture.
• Use strong multitasking, communication and problem-solving skills to keep the operation moving effectively.
AUTOMOTIVE MANAGER — All in One Car Care | 2016–2021
• Grew fleet business and delivered explosive sales growth.
• Built strong customer relationships and supported team development and service performance.
• Managed the demands of a busy automotive operation with a strong focus on sales and customer satisfaction.
JAMES JENKINS — PROFESSIONAL EXPERIENCE
AUTOMOTIVE MANAGER — Professional Diagnostics | 2012–2016
• Delivered excellent customer service and maintained great CSI scores.
• Achieved #1 Dollar Per Car performance.
• Worked directly with customers and the service operation to support sales and satisfaction.
AUTOMOTIVE MANAGER — Merchant's Automotive | 2008–2012
• Managed a very busy automotive store with 15 employees.
• Achieved a documented 45% year-to-date sales increase.
• Directed employees and daily store activity while maintaining focus on sales, service and customer relationships.
AUTOMOTIVE MANAGER — AAA Car Care Center | 2004–2008
• Managed a busy automotive store and supervised a 10-employee team.
• Directed day-to-day operations and maintained a professional customer-service environment.
COMPREHENSIVE BUSINESS & OPERATIONS EXPERIENCE
Throughout his management career, James has been responsible for the broad range of functions required to operate an
automotive business successfully, including:
• Financial & Administrative: P&L; responsibilities, daily/weekly/monthly reports, payroll, paperwork and business
administration.
• People & HR: Hiring, employee counseling, motivation, HR training, safety meetings, employee development and accountability.
• Sales: Generating sales and service, establishing goals, monitoring performance, improving sales results and developing fleet
accounts.
• Customer Experience: Building relationships, educating customers, addressing concerns and maintaining a high standard of
customer service.
• Training: Training employees, assistant managers and service advisors while creating team buy-in and a bigger-picture
mindset.
• Automotive Operations: Hands-on knowledge of repairs on all types of vehicles and the ability to work across all levels of
management and other departments.
LEADERSHIP APPROACH
James believes outstanding customer service and strong employee relationships are fundamental to business growth. He leads
from the front line, stays informed about customer concerns and works to create an environment where employees understand the
bigger picture and want to achieve the goals in front of them. His management style combines hands-on involvement with
accountability, sales focus and a commitment to continuous improvement.
TRAINING & CREDENTIALS
• DOT Certified Expert RSA
• Multiple MIT Training Courses
• Management Training Classes
• HR Training
• ATI Training
TARGET VALUE
Ready to bring proven automotive management, sales leadership and operational ownership to an organization looking
for a manager who will treat the business as if it were his ow
Principals only. Recruiters, please don't contact this poster.