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Order Desk Coordinator (Madera)
vezina industries, inc
31266 Avenue 12
compensation:
$18 per hour to $19 per hour after probationary period
employment type:
full-time
experience level:
entry level
job title:
Service Coordinator / Dispatch
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Company: Vezina Industries, Inc.
Department: New Construction – Windows & Doors
Employment Type: Full-Time
Website: http://www.vezinaindustries.com
Reports To: Order Desk Manager / Operations Management
Position Summary
Vezina Industries, Inc. is a growing window, door, and building products company seeking a dependable, organized, and detail-oriented **Order Desk Coordinator** to support our New Construction Windows & Doors division.
This position plays an important role in moving projects from the ordering stage through installation. The Order Desk Coordinator is responsible for entering and submitting window and door orders through various manufacturer ordering portals, monitoring orders throughout the manufacturing and delivery process, maintaining accurate records, and communicating when products are ready so our scheduling and operations teams can coordinate installation.
This is primarily a computer- and desk-based position that involves prolonged sitting, data entry, order tracking, and repetitive tasks. Success in this position requires someone who enjoys organization, accuracy, routine, and following a process from beginning to end.
Vezina Industries is a growing company with a close-knit, family-oriented culture. We value teamwork, communication, accountability, and employees who take pride in contributing to the success of the entire team.
Essential Duties & Responsibilities
* Review window and door order information for completeness and accuracy before submitting orders.
* Enter and submit window and door orders through various manufacturer websites and ordering portals.
* Verify product specifications, quantities, sizes, options, and other order details before final submission.
* Maintain organized and accurate electronic records for customer, project, and product orders.
* Track orders from the time they are submitted through manufacturing, shipping, delivery, and readiness for installation.
* Monitor manufacturer portals, order confirmations, estimated completion dates, shipping information, and other order updates.
* Follow up with manufacturers and vendors when orders are delayed, incomplete, damaged, changed, or require additional information.
* Update internal tracking systems with current order status and expected delivery or availability dates.
* Communicate with the Scheduling Department when windows and doors are received or confirmed ready so installations can be scheduled appropriately.
* Communicate important delays, backorders, product issues, or changes to management and other affected departments.
* Review order acknowledgments and confirmations to identify discrepancies before products are manufactured.
* Coordinate with project managers, operations, scheduling, purchasing, warehouse personnel, and other departments as necessary.
* Respond to emails and internal requests in a timely and professional manner.
* Maintain clear notes and documentation so order history and current status can easily be understood by other team members.
* Assist in resolving order discrepancies, missing products, incorrect shipments, damaged materials, and related issues.
* Prioritize workload based on project schedules and installation needs.
* Perform other administrative and operational duties as assigned.
Qualifications & Skills
The ideal candidate will have:
* Strong attention to detail and accuracy.
* Good computer and data-entry skills.
* Ability to comfortably learn and navigate multiple manufacturer websites and software systems.
* Strong organizational and time-management skills.
* Ability to manage multiple orders and projects at different stages simultaneously.
* Ability to perform repetitive computer-based tasks while maintaining accuracy.
* Good written and verbal communication skills.
* Ability to send professional emails and communicate effectively with manufacturers, vendors, coworkers, and management.
* Ability to identify discrepancies and follow through until an issue is resolved.
* Ability to work independently while also functioning as part of a team.
* Dependability and consistent attendance.
* A willingness to ask questions, learn new systems, and continuously improve.
* A proactive mindset and ability to follow up without needing constant direction.
Experience in **construction, windows and doors, purchasing, order processing, data entry, manufacturing, scheduling, or administrative coordination** is helpful but not necessarily required for the right candidate.
Work Environment & Physical Requirements
This position is primarily performed in an office/desk environment and requires:
* Prolonged periods of sitting at a desk and working on a computer.
* Frequent computer use, typing, data entry, email communication, and use of manufacturer portals.
* Repetitive tasks requiring sustained attention and accuracy.
* Regular use of a telephone, computer, keyboard, mouse, and other standard office equipment.
* Ability to communicate effectively with employees and outside vendors.
* Occasional walking, standing, bending, reaching, or assisting with normal office or operational activities.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
What Makes Someone Successful in This Role
A successful Order Desk Coordinator is someone who can take ownership of an order and follow it all the way through the process. You should be comfortable checking on outstanding items, following up when something does not look right, keeping detailed records, and making sure the appropriate team members know when products are ready for the next stage.
Because our installation schedules depend heavily on product availability, accuracy, communication, and follow-through are extremely important.
Why Vezina Industries?
Vezina Industries is continuing to grow, creating opportunities for employees who want to build a long-term career with the company. Although we continue to expand, we strive to maintain a workplace where employees know one another, work together, and feel like part of a team.
We are looking for individuals who want more than just a job—we want people who are interested in learning, growing, taking ownership of their responsibilities, and contributing to the continued success of Vezina Industries.
Learn more about our company at: http://www.vezinaindustries.com
Equal Employment Opportunity
Vezina Industries, Inc. is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, business needs, and other lawful considerations without regard to any characteristic protected by applicable federal, state, or local law.
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