The position assists in driving sales, leading and developing the team, ensuring operational excellence, and delivering an exceptional customer experience. As the leader of a flagship retail location, this position sets the standard for service, visual presentation, and overall brand experience while fostering a positive, high-performing culture aligned with company values.
Key Responsibilities
Leadership & Team Development
Lead, mentor, and develop a team of associates through coaching, feedback, and performance management.
Recruit, train, and inspire a high-performing team.
Foster a positive, customer-focused culture that promotes engagement and accountability.
Create schedules that maximize productivity while effectively managing labor costs.
Sales & Customer Experience
Drive sales performance through coaching, goal setting, and KPI-focused strategies.
Model exceptional selling behaviors and personalized customer service.
Build lasting customer relationships through clientele and outreach initiatives.
Develop community partnerships to increase brand awareness and store traffic.
Operations & Merchandising
Maintain high standards for visual merchandising, store presentation, and promotional execution.
Oversee inventory management, replenishment, shipment processing, and loss prevention.
Monitor business performance and use data to identify opportunities for growth.
Ensure compliance with company policies, operational procedures, and safety standards.
Business Management
Analyze sales trends, KPIs, and operational metrics to achieve revenue and profitability goals.
Partner with leadership and cross-functional teams to execute company initiatives.
Continuously identify opportunities to improve customer experience and operational efficiency.
Qualifications
5+ years of retail management experience; specialty, boutique, luxury, gift, home décor, or visual merchandising experience preferred.
Proven ability to lead, coach, and develop high-performing teams.
Strong business acumen with experience interpreting sales reports and KPI metrics.
Excellent organizational, communication, and problem-solving skills.
Experience in visual merchandising, inventory management, and retail operations.
Proficiency with Microsoft Office Suite and retail management systems.
Ability to thrive in a fast-paced and evolving retail environment.
Physical Requirements
Ability to work onsite.
Ability to lift, bend, kneel, reach, and climb ladders as needed.
Valid driver's license and proof of insurance may be required.
Ability to move and lift merchandise and assist with store setup and visual displays.
Principals only. Recruiters, please don't contact this job poster.