# Front Desk Receptionist – Medical Office (Bilingual English/Spanish)
## Position Summary
We are seeking a friendly, organized, and professional Front Desk Receptionist to join our medical office team. The ideal candidate is bilingual in English and Spanish, possesses excellent customer service skills, and can effectively manage front-office operations while providing a welcoming experience for patients.
## Key Responsibilities
- Greet and check in patients in a professional and courteous manner.
- Answer and direct incoming phone calls.
- Schedule, confirm, and reschedule patient appointments.
- Verify patient demographics and insurance information.
- Collect copays, balances, and other patient payments.
- Maintain accurate patient records in the Electronic Medical Record (EMR) system.
- Obtain and scan patient identification, insurance cards, and required forms.
- Respond to patient inquiries regarding appointments, referrals, and office policies.
- Coordinate with clinical staff to ensure efficient patient flow.
- Process incoming and outgoing faxes, emails, and medical records requests.
- Maintain the cleanliness and organization of the reception area.
- Ensure compliance with HIPAA and patient confidentiality standards.
## Qualifications
- High school diploma or equivalent required.
- Previous experience in a medical office or healthcare setting preferred.
- Fluency in both English and Spanish required.
- Strong communication and interpersonal skills.
- Proficiency with computers, Microsoft Office, and EMR systems.
- Ability to multitask in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Knowledge of insurance verification and authorization procedures is a plus.
## Skills & Competencies
- Excellent customer service and patient relations.
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