Location: Santa Ana, Costa Rica – On-site (4 days per week mandatory)
Employment Type: Full-time, Permanent, Monday to Friday
Reports to: IT Manager / Technology Team Lead
We are seeking a highly self-motivated IT Support Specialist to join our growing Technology Team
Responsibilities:
- Provide first-line and second-line support to employees for computer-related issues, including hardware, software, and network troubleshooting.
- Monitor and troubleshoot issues with production web infrastructure, ensuring high availability and performance.
- Plan, organize, and document the design of infrastructure systems and IT processes.
Experience & Skills
- Strong experience in end-user support (hardware and software troubleshooting).
- Solid Linux server administration skills.
- Experience with backup and recovery procedures.
- Familiarity with system performance monitoring tools (e.g., Nagios, Zabbix, Datadog, Prometheus).
- Knowledge of cloud infrastructure (AWS) is a strong plus.
- Understanding of networking fundamentals (TCP/IP, DNS, firewalls).
Forward CV in English for immediate consideration.
Principals only. Recruiters, please don't contact this job poster.