HR Coordinator

The Role at a glance:

As a Human Resources Coordinator, you will provide responsive and professional support to employees, managers, and Operations by helping ensure HR inquiries and transactions are handled accurately and efficiently. You will manage employee support requests through the Zendesk ticketing system, maintain employee data within SAP SuccessFactors, and partner with Segment HR, Payroll, Talent Acquisition, and HR Centers of Excellence to provide a positive employee experience.
This role supports day-to-day HR operations, onboarding activities, reporting, and HR programs while maintaining a strong focus on customer service, accuracy, and timely resolution.

#LI-RK1

What you'll be doing:

• Respond to employee, manager, and Operations HR inquiries and assist with timely resolution.
• Manage Zendesk tickets and service requests in accordance with established service level expectations.
• Maintain accurate employee data, organizational structures, and position information in SAP SuccessFactors (FraME.wrk).
• Assist with employee onboarding activities and related HR transactions.
• Process unemployment claims and assist with related documentation.
• Assist with HR reporting, data validation, employee records, and other HR administrative activities.
• Follow established HR procedures and assist with maintaining process documentation and standard work instructions.
• Gather information for routine employee relations inquiries and escalate questions or concerns as appropriate.
• Assist employees and managers with payroll, timekeeping, and HR transactions by partnering with Payroll and Operations teams.
• Support HR programs, system updates, and enterprise-wide initiatives as assigned.
• Maintain accurate records and follow established company policies, procedures, and employment requirements.
• Partner with HR Centers of Excellence to provide timely and consistent support to employees and managers.
• Identify recurring employee questions or issues and bring them to the appropriate team for review.

What we're looking for:

Must-Haves:

• Working knowledge of HR processes, employee transactions, and HR systems.
• Strong problem-solving, critical thinking, and organizational skills.
• Excellent written and verbal communication skills, with the ability to provide professional and responsive employee support.
• High attention to detail and commitment to data accuracy.
• Strong proficiency in Microsoft Office (Excel, Word, Outlook); experience with HRIS systems, preferably SAP SuccessFactors.
• Ability to learn, follow, and communicate HR policies and procedures.
• Ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced, service-focused environment.
• Strong customer service orientation with a focus on providing a positive employee and manager experience.
• Ability to interact effectively with employees, managers, HR teams, and external partners at all levels.

Nice-to-Haves:

• Previous experience in Human Resources or a related administrative or customer service role.
• Experience with SAP SuccessFactors or a similar HRIS systems.
• Familiarity with HR reporting, data validation, and HR process audits.
• Experience in the food service or hospitality industry.
• Bilingual (English/Spanish) skills.

Where you'll be working:

This position is based at Elior’s corporate Houston,TX office, Monday - Thursday in office and remote on Fridays. 
Houston Office Location: 4920 Westway Park Blvd, Houston, TX 77041

Compensation Range

$55,000 on an annual basis

Our Benefits:

• Medical (FT Employees)
• Dental
• Vision
• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit) 
• EAP
• 401k
• Sick Time
• Holiday Pay (9 paid holidays)
• Tuition Reimbursement (FT Employees)
• Paid Time Off