Key Responsibilities:
• Collect past due accounts from 30 - 120 days
• Answer incoming calls and work with customers via phone, mail, email
• Comfortable with cold calls, documenting information
• Set up payment plans to collect overdue funds
• Cancel accounts out due to non-payment
• Send out collection letters, update returned mail, cancel non-payment accounts
• Request assistance from other departments on disputed charges
• Research missing / mis-applied payments with follow-up to customers
• Issue credit memos when/where applicable
Qualifications:
• High school diploma or equivalent
• Collection experience preferred
• Customer service experience
• Able to handle high call volume
• Debt / Collections resolution experience
• Ability to multi-task, identify customer issues and resolve in a timely manner
• Ability to resolve delinquent accounts through payment plans
** WEEKLY PAY ** Health Insurance and Paid Holidays available **
** $200 Referral Bonus (w/ 80hrs worked) **
** Every 1,560hrs worked you will receive 40hrs BONUS pay **
HiEmployment staff’s jobs on all major Hawaiian Islands! Locally owned and operated for over twenty years with opportunities in Education, Administration, Customer Service, Warehouse, Landscaping, Driving, Hospitality and more!
Our friendly and experienced staff are ready to help with your career search - Let's get to work!