Job Summary

This Community Manager of our new Lease-Up is responsible for overseeing the day-to-day operations of a multifamily property with over 300 units. This role ensures financial performance, resident satisfaction, and compliance with company standards. Community Managers lead and develop on-site teams, manage budgets, and maintain occupancy goals while delivering exceptional customer service.

Reports to: Regional Manager

Key Responsibilities Include

(but are not limited to)

Team Management

• Recruit, lead, motivate, and develop a high-performing and diverse staff.
• Provide coaching, guidance, ongoing feedback, and light mediation.
• Ensure adherence by all staff to company policies and procedures.

Finance Management

• Prepare, execute, and truly own the property’s operational budget.
• Utilize an online accounting system such as Yardi to generate and review reports to ensure property is within budgeted expectations and make recommendations for cost savings and revenue-generating opportunities.
• Oversee customer collections and implement legal proceedings when necessary.

Property Management

• Ensure budgeted occupancy levels at budgeted rental rates are achieved in conjunction with other goals of the property.
• Prepare and conduct property inspections and corporate or investor tours.
• Maintain a collaborative working relationship with the on-site professional team to seamlessly coordinate and prepare for the welcoming of all new residents.

Sales & Marketing

• Ensure the effective execution of marketing programs per branding and marketing standards.
• Represent and ensure the content for your property is represented accurately on marketing assets such as the property website and social media.

Customer Service

• Increase resident satisfaction through lease renewal strategies and resident retention plans.
• Serve as a Fairfield ambassador by effectively and professionally managing residents’ concerns.

Qualifications

Education & Certifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• Industry certification preferred.
• Valid driver’s license may be required.

Experience

• 3 or more years of hands-on property management experience.
• Multifamily property experience required.
• A successful track record as a supervisor is preferred.
• Strong understanding of financial statements such as budget, financial reports, P&L Statements, General Ledger, etc.
• Experience in writing and maintaining budgets.
• Strong knowledge of Microsoft Outlook, Word, and Excel.
• Strong knowledge of Yardi or other property management accounting software.
• Strong understanding of federal, state, and local fair housing laws and provisions.
• A previous track record of maintaining occupancy and net operating incomes in multi-family property management positions.
• Ability to work a flexible schedule to include weekends, evenings, and some holidays.

Skills & Competencies

• Leadership and team development
• Budgeting and financial analysis
• Conflict resolution and mediation
• Customer service excellence
• Marketing and sales strategy
• Fair housing compliance
• Time management and prioritization
• Communication and interpersonal skills
• Problem-solving and decision-making
• Technology proficiency (Microsoft Office, Yardi)
• Negotiation skills
• Adaptability and resilience
• Attention to detail
• Strategic thinking
• Relationship building

Key Success / Performance Indicators

• Maintain occupancy at or above budgeted levels.
• Achieve net operating income targets.
• Ensure resident satisfaction scores meet or exceed company benchmarks.
• Complete property inspections and compliance audits on schedule.
• Maintain budget adherence within approved variance limits.

Exempt Status

• Exempt (salaried)

Physical Requirements

For an 8-hour day

Never = 0% | Occasional = 1–33% | Frequent = 34–66% | Constant = 67–100%

• Travel Requirements: Occasional
• Lift/Carry – 12 lbs. or less: Occasional
• Lift/Carry – 13–25 lbs.: Occasional
• Lift/Carry – 26–40 lbs.: Never
• Lift/Carry – 41–100 lbs.: Never
• Push/Pull – 12 lbs. or less: Occasional
• Push/Pull – 13–25 lbs.: Occasional
• Push/Pull – 26–40 lbs.: Never
• Push/Pull – 41–100 lbs.: Never
• Type/Keypunch: Frequent
• Sit: Frequent
• Stand/Walk: Frequent
• Bend: Occasional
• Squat/Kneel: Occasional
• Twist/Turn: Occasional
• Crawl: Never
• Climb: Occasional
• Reach Up: Occasional
• Reach Out: Frequent
• Use of Hands: Constant
• Drive: Occasional