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Account & Operations Manager (West Valley, Phoenix AZ)
Iten Painting
compensation:
$60-$70K annually plus incentive/commission program
employment type:
full-time
experience level:
mid level
job title:
Account & Operations Manager
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This position serves as the primary link between our customers, field crews, and company leadership. The ideal candidate is highly organized, customer-focused, and capable of managing multiple projects while delivering exceptional service.
This is not a desk-only role and not primarily a painting position. We are seeking a leader who can coordinate operations, strengthen customer relationships, and help drive business growth.
About Us
Iten Painting is a growing commercial and residential painting contractor serving clients throughout Colorado and Arizona. Our Arizona division currently supports recurring commercial and residential accounts and is focused on expanding strategic partnerships in construction, commercial property maintenance, and residential services.
Key Responsibilities
Operations Management
Coordinate scheduling of crews and subcontractors
Manage project timelines and jobsite logistics
Order and coordinate delivery of materials
Perform jobsite quality inspections
Ensure projects are completed safely, on time, and within budget
Resolve customer concerns and project issues promptly
Conduct project closeout inspections
Account Management
Serve as the primary point of contact for strategic clients
Maintain strong relationships with commercial construction partners
Conduct regular customer check-ins and site visits
Identify upcoming project opportunities within existing accounts
Maintain customer satisfaction and retention
Estimating & Sales Support
Conduct site walkthroughs and develop project estimates
Prepare proposals and scope-of-work documents
Follow up on open bids and proposals
Assist with developing new commercial opportunities
Support company participation in networking and industry events
Administrative & Reporting
Track project progress and customer communications
Update CRM and client records
Assist with invoicing and project documentation
Report operational and sales metrics to company leadership
Qualifications
Required
3+ years of experience in construction, painting, facilities maintenance, property management, or related industries
Strong customer service and communication skills
Experience supervising field personnel or subcontractors
Ability to manage multiple projects simultaneously
Proficiency with Microsoft Office and basic project management software
Valid driver's license and reliable transportation
Preferred
Commercial painting experience
Estimating experience
General construction knowledge
Property management industry experience
Bilingual English/Spanish
Desired Traits
We are looking for someone who:
Builds strong customer relationships
Thinks like an owner
Communicates professionally
Solves problems proactively
Takes initiative
Is comfortable working independently
Wants to grow with a rapidly expanding company
- Principals only. Recruiters, please don't contact this job poster.