RGF Home Decor is seeking an organized, customer-focused professional to support showroom administration and tile sales. This position combines daily store operations, order management, and customer service with helping homeowners, contractors, builders, and interior designers select materials for their projects.
The ideal candidate is detail-oriented, comfortable handling multiple priorities, and confident guiding customers from their first showroom visit through order fulfillment.
The position also involves administrative duties, including updating customer records, handling basic documentation, coordinating orders, and communicating with suppliers when needed. Responsibilities include using QuickBooks to prepare estimates and invoices, record payments and deposits, and maintain accurate customer and vendor information.
Customer Service:
Answer phone calls and emails, schedule appointments, and maintain accurate customer records.
Use QuickBooks to prepare estimates, sales orders, invoices, and purchase orders; record customer payments and deposits; maintain customer and vendor records; and track outstanding balances.
Keep QuickBooks entries accurate and current, and coordinate with management or the bookkeeper to resolve discrepancies.
Process payments, deposits, and outstanding balances according to company procedures.
Place and track customer orders, confirm supplier availability, and communicate delivery updates.
Coordinate pickups and deliveries with customers, vendors, and warehouse staff.
Review order details, product codes, quantities, pricing, and delivery information for accuracy.
Assist with purchase orders, receiving records, inventory updates, returns, and damage claims.
Maintain organized sales documents and support management with daily reporting and administrative tasks.
Showroom Operations
Keep displays, samples, catalogs, and pricing information organized and up to date.
Maintain a clean, welcoming showroom that reflects the company’s standards.
Monitor sample inventory and request replacements as needed.
Communicate order issues promptly and help resolve customer concerns.
Support opening and closing procedures as assigned.
Qualifications
Experience using QuickBooks for daily administrative tasks, including invoicing, payment processing, purchase orders, and customer account management.
Experience in customer service, office administration, or showroom operations.
Strong communication, organization, and follow-up skills.
Proficiency with email, Microsoft Office or Google Workspace, and the ability to learn sales and inventory systems.
Professional presentation, reliability, and a proactive approach to solving problems.
What We Offer
Hourly pay ranges from 18 to 25, depending on experience.
Product training and opportunities for professional growth
A collaborative showroom environment
Principals only. Recruiters, please don't contact this job poster.