job title:Customer Service / Administrative Assistant
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About Us
We are a growing fire protection company providing sprinkler, fire extinguisher, and compliance services throughout New York City. We are looking for a dependable, organized, and detail-oriented Customer Service Representative to join our team.
Responsibilities
-Answer incoming phone calls and respond to customer emails.
-Schedule inspections, service appointments, and coordinate technician schedules.
-Prepare proposals, invoices, service contracts, and other customer documents.
-Follow up with customers regarding outstanding invoices and contract renewals.
-Perform general administrative duties, including data entry, filing, scanning, and maintaining customer records.
-Update company databases and ensure accurate documentation.
-Assist with processing paperwork, organizing files, and other office tasks.
-Coordinate with inspectors and technicians to ensure timely service.
-Provide professional and friendly customer support.
Qualifications
-Previous customer service, administrative, or office experience preferred.
-Strong written and verbal communication skills.
-Excellent organizational and multitasking abilities.
-Ability to work independently and prioritize multiple tasks in a fast-paced environment.
-Strong attention to detail.
If you are organized, customer-focused, and enjoy working in a fast-paced office environment, we'd love to hear from you. Please submit your resume for consideration.
Principals only. Recruiters, please don't contact this job poster.