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Service Advisor (Eureka CA)
Old Town Auto Service
210 5th st near C
compensation:
$80,000 to $100,000 Plus. (Hourly plus sales bonus on gross profit)
employment type:
full-time
experience level:
senior level
job title:
Service Advisor
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'Old Town Auto Service' is seeking a dedicated Automotive Service Advisor to join our team. Located in Eureka, CA. This role is vital in ensuring our customers receive exceptional service while supporting our mission of quality and integrity. Join us to help keep vehicles safe and reliable for our community.
"Fixing Cars is Our Job. Helping People is Our Business"
Position Overview:
As a Service Advisor, you will be the primary point of contact for our valued customers, providing exceptional service and ensuring their automotive needs are met with the highest level of satisfaction. This role is crucial in maintaining positive customer relationships and facilitating smooth communication between customers and our skilled technicians.
Responsibilities:
*Greet customers and conduct initial vehicle assessments
*Consult with customers to understand their automotive concerns and service requirements
*Provide accurate and detailed estimates for repairs and maintenance
*Coordinate service appointments and maintain an organized schedule
*Communicate effectively with the service team to ensure timely completion of work
*Keep customers informed of the status of their vehicles and any changes to the initial estimate
*Address customer inquiries and concerns in a professional and courteous manner
*Advise additional services and maintenance as needed
*Maintain accurate records of customer interactions and service transactions
Qualifications:
*Previous experience as a Service Advisor in the automotive industry
*Strong communication and interpersonal skills
*Knowledge of automotive systems and repairs
*Excellent customer service and problem-solving abilities
*Ability to work in a fast-paced environment
*Familiarity with service management software is a plus
What We Offer:
*Competitive Hourly Pay based on experience + Bonus on Gross Profit
*$80,000 - $100,000+ Annually Depending on Experience & Performance
*Health, Dental & Vision Insurance
*Paid vacation
*Employer sponsored retirement program
*Opportunities for professional development and training
*Friendly and supportive work environment
Some of the Fun Stuff!
We support the continuing education of all of our staff, are committed to building a team culture, and we like to have fun at the same time! Some of the things we have done with our team include company campouts, dinners out to celebrate achievements, attending the Vision Automotive Conference in Kansas where the team participated in multiple advanced level trainings over 4 days, and the attending the SEMA show in Las Vegas 2025!
If you are passionate about cars, dedicated to delivering exceptional customer service, and eager to join a family-owned business with a strong reputation in the community, we want to hear from you!
We look forward to reviewing your application and potentially welcoming you to the Old Town Auto team!
“The Quality Car Care Pros”
Apply by email or in person at:
Old Town Auto Service
210 5th Street Eureka CA 95501
https://www.OldTownAuto.com/Careers/
- Principals only. Recruiters, please don't contact this job poster.