Madison Solutions Group is seeking a Virtual Customer Support Associate to help day-to-day administrative and organizational tasks. This role is suited for someone detail-oriented, reliable, and comfortable working independently in a remote environment.
RESPONSIBILITIES:
-Respond to customer inquiries promptly
- Assist with accounts, orders, and service-related concerns
- Provide support through chat, email, and phone
- Resolve customer issues professionally
- Escalate complex matters when necessary
- Maintain accurate customer records
- Follow up to ensure customer satisfaction
Principals only. Recruiters, please don't contact this job poster.
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