Schedule: Approximately four 8-hour shifts per week (32 hours/Week)
Available Shifts
Wednesday & Thursday: 3:00 PM – 11:00 PM
Saturday & Sunday – Night Audit: 11:00 PM – 7:00 AM
We are looking for a friendly, dependable, professional, and customer-focused Front Desk Associate to join our team at our motel in Eugene, Oregon.
The ideal candidate enjoys working with guests, providing excellent customer service, and maintaining a professional and welcoming front desk environment. Previous hotel front desk experience is strongly preferred.
Key Responsibilities
Greet guests warmly and professionally upon arrival.
Handle guest check-in and check-out procedures accurately and efficiently.
Verify guest information, assign rooms, and issue room keys.
Process payments, room charges, and other guest transactions.
Answer incoming phone calls and respond to guest inquiries promptly.
Monitor and respond to emails in a timely and professional manner.
Manage reservations and maintain accurate booking information.
Keep the front desk and surrounding areas clean, organized, and professional.
Provide guests with information about motel amenities, policies, and local attractions.
Stay informed about room availability, room types, and daily hotel operations.
Communicate and coordinate effectively with housekeeping and maintenance teams.
Address guest questions, concerns, and complaints professionally and courteously.
Notify management of unresolved guest concerns, maintenance issues, emergencies, or other situations requiring management attention.
Complete general administrative duties and other front desk responsibilities as needed.
During Night Audit shifts, complete required overnight front desk and audit procedures accurately.
Qualifications
High school diploma or GED preferred.
Previous hotel or motel front desk experience strongly preferred.
Previous customer service experience is a plus.
Experience with hotel reservation/PMS software is preferred.
Basic proficiency with Microsoft Office and computer systems.
Strong verbal and written communication skills.
Professional and courteous telephone etiquette.
Excellent customer service and interpersonal skills.
Friendly, approachable, and professional personality.
Ability to remain calm and professional when handling difficult situations or busy periods.
Strong attention to detail and organizational skills.
Ability to work independently and responsibly, particularly during overnight shifts.
Additional Requirements
Spanish-speaking skills are highly recommended.
Must be dependable and punctual.
Must be available to work a consistent schedule.
Must be comfortable working both afternoon/evening and overnight Night Audit shifts as scheduled.
Must be able to work independently during overnight hours.
Flexibility to assist with other front desk duties when needed is expected.
What We Are Looking For
We are seeking someone who takes pride in providing excellent hospitality, treats every guest with respect, and understands the importance of professionalism, reliability, and attention to detail.
If you are passionate about hospitality and enjoy creating a positive experience for guests, we would love to hear from you!
Please submit your resume for consideration.
We look forward to welcoming you to our team!
Principals only. Recruiters, please don't contact this job poster.