PCS Revenue Control Systems, a software company located in Englewood Cliffs, NJ, is seeking a dependable Support Technician with customer service experience and basic IT knowledge. Our software helps school districts manage their school nutrition operations.
This position is ideal for someone who enjoys helping people, solving problems, and learning new technology.
Position Details
- Full-time, in-office position.
- Monday through Friday, 9:00 a.m.–5:00 p.m.
- Start date: As soon as possible.
Required Qualifications
- Previous customer service experience.
- Strong verbal and written communication skills, including a professional phone manner and clear email writing.
- Basic IT knowledge and familiarity with Windows computers, web browsers, email, and Microsoft Office.
- Comfortable typing, entering information accurately, and learning new software.
- Ability to explain technical steps clearly to customers with different levels of computer experience.
- Problem-solving skills, attention to detail, and willingness to ask questions.
- Ability to manage multiple support requests, prioritize work, and follow through.
- Patient, dependable, and able to remain professional when assisting frustrated customers.
- Ability to work independently and collaboratively with a team.
Preferred Qualifications
- Help desk, technical support, or call center experience.
- Experience with ticketing systems and remote support tools.
- Basic understanding of networking and computer hardware.
- CompTIA A+ or Network+ certification is a plus.
Terms:
- Candidates must be living in the NJ area (NO relocation accepted)
- Must be a US citizen or Green Card holder.
- Must be available for a face-to-face interview.
- Must be at least 18 years old.
- Have a high school diploma, GED, or better.
Principals only. Recruiters, please don't contact this job poster.