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Desktop Support Engineer (L1) (Tokyo)

compensation: negotiable
employment type: full-time
job title: Desktop Support Engineer (L1)

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📢 WE ARE HIRING | Desktop Support Engineer (L1) 🇯🇵


💰 Salary: Negotiable (depending on experience and skills)

🗣️ Japanese: JLPT N2 or above

🔧 Key Responsibilities
* Provide first-level desktop and end-user IT support in a corporate environment.

* Troubleshoot Windows 10/11 hardware, software, and Microsoft Office issues.

* Configure and support iPhones, iOS, Android, and other mobile devices using Microsoft Intune/MDM.

* Manage user onboarding/offboarding, device registration, and mobile device configuration.

* Manage IT assets, including laptops, desktops, monitors, and mobile phones.

* Use ServiceNow, SCCM, and other IT management tools to handle incidents, service requests, and asset records.

* Deliver excellent customer service and escalate unresolved issues appropriately.

✅ Requirements
* Japanese proficiency equivalent to JLPT N2 or above.

* Experience in desktop support, IT support, or a similar role.

* Working knowledge of Windows 10/11, Microsoft Office, and mobile device management.

* Knowledge of ServiceNow, SCCM, or similar IT management tools.

* Strong troubleshooting, communication, and customer service skills.

* Ability to prioritize tasks and work effectively in a fast-paced corporate environment.

📩 Interested? Send us your CV.

Know someone suitable? Please share this opportunity!
  • Principals only. Recruiters, please don't contact this job poster.

post id: 7988228691

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