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Office & Client Success Manager – Construction Company
Crafted By Cohen LLC
compensation:
Based on experience – competitive rates
employment type:
full-time
experience level:
senior level
job title:
Office & Client Success Manager – Construction Com
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Crafted By Cohen LLC is a growing residential construction and remodeling company serving Chicago and the North/Northwest suburbs. We are looking for a highly organized, professional, and dependable Office & Client Success Manager to manage our day-to-day office administration and help provide an excellent experience for our clients.
This is a hands-on position for someone who enjoys organization, communicating with customers, solving problems, and keeping multiple projects and priorities moving.
Responsibilities
Client Communication
* Answer and respond to incoming calls, emails, and customer inquiries
* Schedule estimates, appointments, and project-related meetings
* Maintain professional communication with clients throughout their projects
* Follow up with prospective clients after estimates are submitted
* Coordinate project updates and client questions
* Assist with project completion, punch lists, warranties, and review requests
Office Administration
* Manage company email, calendar, files, and administrative records
* Maintain organized electronic project files
* Prepare and organize estimates, proposals, contracts, change orders, and other project documents
* Track permits and required project documentation
* Assist with purchasing and material-order coordination
* Communicate with vendors, subcontractors, municipalities, and other parties as needed
Project & Scheduling Support
* Maintain project schedules and upcoming work
* Coordinate appointments, inspections, deliveries, and subcontractors
* Track outstanding project items and follow up until completed
* Help ensure information flows properly between clients, field crews, subcontractors, and management
Sales & Lead Support
* Enter and maintain new leads
* Schedule consultations
* Track estimates and follow-ups
* Maintain accurate customer and project information
* Help ensure prospective customers do not fall through the cracks
Basic Financial Administration
* Assist with QuickBooks project administration
* Prepare and track customer invoices and payments
* Maintain project-related expense documentation
* Follow up on outstanding administrative and billing items
* Keep financial and project records organized for management
Qualifications
We are looking for someone who is:
* Extremely organized and detail-oriented
* Professional and comfortable communicating with customers
* Able to manage multiple projects and priorities simultaneously
* Dependable and able to work independently
* Comfortable following up repeatedly when something needs to get done
* Strong with email, calendars, spreadsheets, and general computer systems
* Comfortable learning new software and company processes
* Able to communicate clearly by phone, email, and text
* Able to identify problems and take initiative to help resolve them
Experience with QuickBooks, Microsoft Office/Outlook, CRM systems, construction, remodeling, property management, or a similar service business is a plus.
Construction experience is helpful but not required.
About Crafted By Cohen LLC
Crafted By Cohen LLC is a residential construction and remodeling company specializing in decks, kitchens, bathrooms, renovations, and other residential improvement projects.
We are growing and developing better systems to support that growth. We are looking for someone who wants to become an important part of the company rather than simply perform basic administrative tasks.
The right person will work closely with the owner and will have significant responsibility for keeping the office organized and making sure our clients receive professional, responsive service.
To Apply
Please reply with:
1. Your resume
2. A brief introduction about yourself
3. Your previous office, customer-service, administrative, or construction-related experience
4. Your availability
5. Your desired hourly compensation
Please include “Office & Client Success Manager” in your response.
- Principals only. Recruiters, please don't contact this job poster.