Looking for any IT Support Specialist job/customer service. I have experience in many fields and I am happy to assist you with any needs
IT SUPPORT SPECIALIST | TECHNICAL TROUBLESHOOTING | END-USER & SYSTEMS SUPPORT
Results-driven IT Support Specialist with 15+ years of experience supporting high-availability technical environments. Demonstrated expertise in hardware and peripheral troubleshooting, incident resolution, and preventative maintenance. Proven ability to manage service requests, maintain accurate technical documentation, and deliver effective end-user support within compliance-driven environments. Focused on system reliability, operational continuity, and secure, process-driven technology support.
Core Competencies
IT Support & End-User Assistance | Hardware & Peripheral Troubleshooting | Incident & Service Request Management | Incident Response & Break-Fix Support | Root Cause Analysis | First-Time Fix & Issue Resolution | Preventative Maintenance (PM) | Hardware Installation, Replacement & Upgrades | Windows & Mac OS Support | Microsoft Office Suite | Ticketing & Dispatch Systems (SAP/Service Logs) | Technical Reporting & Documentation | Asset & Equipment Lifecycle Support | Electrical & Circuit Diagnostics | Compliance & Security Awareness (OSHA, BRC) | Customer Service & Technical Communication | Cross-Functional Technical Collaboration | Field & Remote Support | Time Management & Prioritization | Problem Solving & Critical Thinking
WORK EXPERIENCE
PROXIMITY MALT • Laurel, DE Sep 2025 – March 2026
Maintenance Technician
IT-focused technical support professional responsible for maintaining high-availability systems in a production-critical environment.
Execute preventative maintenance programs to improve system reliability, reduce unplanned downtime, and ensure continuous operations.
Diagnose and resolve critical equipment and system failures under time-sensitive conditions, minimizing operational disruption.
Deliver responsive technical support to cross-functional teams, ensuring operational continuity and effective issue resolution.
PERDUE FARMS, INC. • Milford, DE Jan 2025 – Jul 2025
Electronics Technician
Hands-on technical support role focused on diagnostics, system optimization, and compliance-driven operations within a high-availability production environment.
Performed advanced diagnostics and repair on specialized production electronics and peripheral systems, restoring functionality and minimizing operational downtime.
Calibrated and optimized system performance parameters to ensure accuracy, reliability, and adherence to operational specifications.
Maintained detailed maintenance logs and BRC compliance documentation to support audit readiness and procedural integrity.
PERDUE FARMS, INC., MILFORD, DE Jul 2024 – Jan 2025
Maintenance Mechanic
Technical support role supporting production-critical systems through service request management, rapid issue resolution, and compliance-driven processes.
Managed incoming service requests through dispatch workflow, prioritizing issues based on severity and impact to production operations.
Executed timely repairs on conveyance and production infrastructure, restoring system functionality under high-pressure conditions.
Participated in scheduled preventative maintenance routines while ensuring all work complied with BRC standards to support operational security and accountability.
ILC DOVER, FREDERICA, DE Jan 2023 – Jun 2024
Manufacturing Technician
Technical support role focused on hardware installation, system maintenance, and documentation within a compliance-driven environment.
Executed precise hardware installation and ongoing maintenance of specialized equipment, ensuring accuracy, reliability, and procedural adherence.
Collaborated with engineering teams to deploy new processes and hardware, supporting structured technical project lifecycles and smooth implementations.
Authored and maintained detailed technical documentation for installation procedures and completed maintenance actions to support quality assurance review.
MEDIFAST, INC, RIDGELY, MD Feb 2021 – Jan 2023
Maintenance Technician
Technical support role focused on advanced diagnostics, preventative maintenance, and compliance within a high-volume production environment.
Performed advanced diagnostic troubleshooting on complex automated systems, resolving issues while adhering to established operational standards.
Executed preventative maintenance routines on high-volume conveyor and packaging systems to extend equipment lifespan and improve system reliability.
Diagnosed and repaired electrical circuitry faults using diagnostic tools and post-repair validation testing to ensure system integrity.
Conducted routine safety audits and remediated deficiencies in compliance with OSHA standards, supporting a secure and controlled operating environment
VIDEO TECH, WILMINGTON, DE Apr 2019 – Jan 2021
Appliance Technician
Customer-facing technical support role focused on diagnostics, issue resolution, and first-time fix performance.
Conducted systematic diagnostic assessments to isolate root causes of hardware and system malfunctions.
Delivered customer-facing technical support by translating complex technical issues into clear, actionable solutions for end users.
Achieved high first-time fix rates through efficient component replacement and targeted system adjustments.
A&E FACTORY REPAIR, Salisbury, MD Oct 2017 – Apr 2019
Field Technician
Field-based technical support role focused on troubleshooting, system availability, and service documentation.
Performed rapid troubleshooting and repair of complex electromechanical systems to maintain high system availability and minimize service disruptions.
Utilized SAP to track labor time, parts usage, and service documentation, ensuring accurate reporting and operational accountability.
Conducted system integrity checks and deep cleaning procedures during off-peak hours to support uninterrupted operations.
FULL CIRCLE SOLUTIONS INC, BERLIN, MD Feb 2013 – Aug 2017
Field Technician
Customer-facing field support focused on diagnostics, preventative maintenance, and on-site issue resolution across diverse systems.
Diagnosed electromechanical system failures across multiple appliance platforms, executing precise repairs to restore functionality.
Performed preventative maintenance checks while educating customers on optimal system usage to reduce repeat issues.
Managed mobile service inventory and field tools to support efficient on-site service delivery.
EDUCATION
Associate of Applied Science
ITT Technical Institute — Portland, OR
High School Diploma / GED
LANGUAGES
English | Professional Proficiency