job title:Customer Service Representative / Office Secretary
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service company looking for a reliable, professional, and motivated Customer Service Representative / Office Secretary to join our team.
Position Responsibilities
* Answer incoming customer phone calls professionally
* Schedule and manage service appointments
* Communicate with customers regarding appointments and service
* Enter and maintain accurate customer and job information
* Coordinate appointments with technicians in the field
* Assist with general office and administrative duties
* Follow up with customers when necessary
Training
This position includes hands-on training both in the office and in the field. The selected candidate will be required to occasionally ride along with one of our technicians to learn how our company operates, understand the services we provide, and become familiar with common garage door problems and terminology.
This field training is important because we want our customer service representatives to understand the work they are scheduling and be able to communicate confidently with customers.
Schedule
Monday – Friday
7:00 AM – 4:00 PM
Some days may require overtime depending on call volume and business needs, so schedule flexibility is important.
Compensation
Starting Pay: $12.00/hour
The position will begin with a 1–3 month introductory/probationary period. Performance will be evaluated based on reliability, attendance, customer service, communication, ability to schedule appointments correctly, and overall job performance.
Pay may be increased after the probationary period based on performance and demonstrated ability.
After successfully completing training and the probationary period, the employee may also have the opportunity to answer calls and schedule appointments either from the office or remotely from home, depending on performance and business needs.
Qualifications
* Customer service experience preferred
* Experience answering business phone calls is a plus
* Strong communication and organizational skills
* Comfortable speaking with customers throughout the day
* Dependable and punctual
* Able to learn quickly and follow company procedures
* Basic computer and smartphone skills
* Professional phone etiquette
* Must be willing to participate in office and field training
* English required
* Bilingual English/Spanish is preferred, but not required
We are looking for someone who wants an opportunity to learn, improve, and grow with the company. This is a good position for someone interested in developing experience in customer service, dispatching, scheduling, and office administration.
To apply, please send your resume along with a picture of your drivers license your name, phone number, availability, and a brief description of your customer service experience.
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