job title:Retail Support & E-Commerce Fulfillment Supervisor
QR Code Link to This Post
CRS International is looking for a Retail Support & E-Commerce Fulfillment Supervisor to join our warehouse team supporting a portfolio of fashion brands. This is a hybrid role that blends hands-on order fulfillment with customer service, brand communication, and data management. You will be the link between our customers, our brand partners, and the warehouse floor, making sure every order is accurate, every inquiry is answered, and every system reflects what is actually on the shelf.
The ideal candidate is organized, detail-oriented, comfortable switching between tasks, and takes pride in handling premium merchandise with care.
Key Responsibilities
Order Fulfillment & Warehouse Operations
• Order Processing: Accept and process incoming e-commerce and wholesale orders across multiple brands; pick, pack, and prepare shipments for carrier pickup.
• Receiving & Ticketing: Unload and check in incoming shipments against packing slips; attach price tags, labels, and barcodes according to brand standards.
• Returns Processing: Inspect, evaluate, and process customer returns and exchanges; restock, flag, or set aside items based on condition.
• Stock Organization & Care: Sort, categorize, and store merchandise to optimize space and accessibility, with a strong focus on respecting and protecting merchandise.
• Sample Sales & Events: Assist with ticketing, organizing, and packing merchandise for sample sales and promotional events.
• Supplies & Workspace: Manage packing and shipping supplies; keep packing stations, walkways, and storage areas clean, safe, and clear of debris.
Customer & Brand Support
• Customer Service: Respond to customer inquiries by email, phone, and chat regarding order status, shipping, returns, exchanges, and product questions, in a professional and friendly manner.
• Order Tracking: Monitor shipments and resolve delivery issues such as delays, lost packages, and address corrections, using tools such as AfterShip and carrier portals.
• Brand Communication: Serve as a day-to-day point of contact for brand partners; share updates on inventory, order volume, returns, and fulfillment issues, and coordinate special requests.
• Issue Resolution: Escalate and follow through on problems such as damaged goods, discrepancies, or customer complaints until they are resolved.
Data & Systems Management
• Inventory Accuracy: Conduct and reconcile physical inventories; update stock levels so online availability matches what is on hand.
• System Maintenance: Maintain accurate product, order, and customer data in Shopify, inventory/ERP systems, and shipping platforms.
• Product Listings: Assist with updating SKUs, product information, pricing, and availability across brand storefronts as needed.
• Reporting: Track and report on orders, returns, inventory levels, and discrepancies using Excel; flag trends or recurring issues to management.
Qualifications & Skills
• Experience: 1–2+ years in e-commerce fulfillment, warehouse, retail operations, or customer service; experience in fashion or apparel is a plus.
• Technical Proficiency: Comfortable with Shopify, AfterShip, Microsoft Excel, and Microsoft Word; experience with an ERP or inventory systems.
• Communication Skills: Strong written and verbal communication skills with a professional, customer-first attitude when speaking with customers and brand partners.
• Attention to Detail: High level of precision in matching product codes, entering data, detecting damaged items, and handling premium merchandise.
• Organization & Multitasking: Ability to manage competing priorities across multiple brands and switch between desk and warehouse work throughout the day.
• Physical Stamina: Ability to stand, walk, bend, and lift items typically ranging from 25 to 50+ pounds throughout a shift.
• Scheduling Flexibility: Openness to flexible hours, including occasional early mornings, evenings, or weekends during peak seasons, launches, and sample sales.
What We Offer
• Compensation rage: $45,000-$65,000 based on experience.
• Benefits include vacation and sick time, health/dental/vision insurance.
• Exposure to multiple brands and the full lifecycle of retail and e-commerce operations
• A collaborative, hands-on team environment with room to grow
How to Apply
Please send your resume and a brief note about your relevant experience.
Principals only. Recruiters, please don't contact this job poster.