SUMMARY
Seasoned professional with 16 years of diverse experience in leadership roles, including Multi-Unit Team Leader
and Customer Service Manager. Proven track record in merchandise management and team coordination. Seeking a
Management position to leverage expertise in multi-unit operations and staff development.
WORK EXPERIENCE
H&R Block
Multi-Unit Team Leader
Philadelphia, PA
Nov 2020 - Present
• Oversee daily operations across multiple H&R Block locations, ensuring exceptional client service, compliance
with tax regulations, and achievement of financial objectives while providing leadership and development to team
members.
Associate Team Leader
Dec 2019 - Apr 2020
• Spearheaded a team of tax professionals, ensuring exceptional client service and adherence to company policies,
while fostering a collaborative environment during peak tax season at H&R Block.
Stein Mart Inc.
Merchandise Manager
Jenkintown, PA
May 2016 - Nov 2019
• Managed merchandise for Home and Shoe departments, ensuring optimal inventory levels and product assortment
aligned with seasonal trends and customer demand.
• Developed and implemented department-specific marketing strategies that enhanced product visibility and sales
performance.
Manpower Group Inc.
Clerical Assistant
Philadelphia, PA
Dec 2013 - Dec 2017
• Efficiently managed administrative duties by handling correspondence, filing, data entry, and scheduling, ensuring
seamless operational support at Manpower Group Inc.
Bloomingdale’s
Sales Professional, Home Store
King of Prussia, PA
May 2015 - May 2016
• Spearheaded customer engagement and sales initiatives within the Home Store department at Bloomingdale's,
resulting in enhanced client satisfaction and significant revenue growth for premium home goods and furnishings.
Sears Holding Corporation
Hard Lines Lead
Langhorne, PA
May 2012 - Jun 2013
• Spearheaded the Hard Lines department at Sears Holding Corporation, driving sales performance, managing
inventory levels, and leading a team to ensure exceptional customer service and operational excellence.
Saker ShopRite
Customer Service Manager
Lawrenceville, NJ
Mar 2009 - Feb 2012
• Oversaw daily operations within the customer service department at Saker ShopRite, ensuring superior customer
satisfaction by managing a team of associates, handling escalated issues, and implementing effective service
protocols.
NRG Energy Inc.
Accounts Payable Representative
Princeton, NJ
Jun 2006 - Mar 2008
• Managed and processed high-volume accounts payable transactions, ensuring accurate and timely payments to
vendors while maintaining compliance with company policies and financial regulations at NRG Energy Inc.
SKILLS
Customer Service • Leadership • Bookkeeping • Microsoft Office 2013 • Concur Expense Reporting • JD Edwards
PeopleSoft Edition • Kronos Time Keeping • Workforce Manager • One Site Software • ORACLE Store Inventory
Principals only. Recruiters, please don't contact this poster.