Carmel Realty Company is currently searching for a full-time Vacation Services Coordinator to
help manage a world-class portfolio of homes in Carmel, Carmel Valley, and Pebble Beach.
Since 1913, Carmel Realty Company has been a locally owned family business, located in
downtown Carmel, and has enjoyed an impeccable reputation as the premier luxury brokerage
and property management company on the Monterey Peninsula. We have consistently won
awards for Best Place to Work, Best Real Estate Company, and Best Property Management
Company. Carmel Realty and its sister brand, Monterey Coast Realty, are now the largest
independent real estate company on the Monterey Peninsula.
If you would like to be part of the team building and expanding our incredible brand, please
submit your resume and cover letter to jobs@carmelrealtycompany.com.
Responsibilities
The Vacation Services Coordinator will be responsible for the day-to-day management and
coordination of vacation rental operations, including:
• Provide customized, personalized service tailored to each homeowner’s and guest’s
needs.
• Manage client reservations, booking inquiries, rental agreements, and contract
administration.
• Coordinate property showings and assist with onboarding new vacation rental properties.
• Support new business development and contribute to the growth of the vacation rental
portfolio.
• Manage homeowner and guest communications, addressing requests and resolving issues
before arrival, throughout each stay, and following departure.
• Conduct thorough property inspections following guest departures and coordinate the
resolution of any identified issues.
• Schedule and coordinate maintenance, repairs, and property services with vendors,
homeowners, and guests.
• Oversee property readiness and coordinate with housekeeping and maintenance teams to
ensure homes meet company standards prior to guest arrivals.
• Manage multiple properties and competing priorities while ensuring timely follow-through
on operational tasks and guest and homeowner requests.
• Maintain accurate property records, reservations, contracts, and related documentation.
• Be flexible and committed to supporting vacation rental operations during the busy
season, including some weekend coverage and availability for urgent property or guest
needs.
• Identify operational needs, proactively resolve problems, and take ownership of
responsibilities through completion.
• Assist with departmental projects, process improvements, and additional responsibilities
as needed.
Required Skills
• Three years of relevant experience in hospitality, vacation rental management, property
management, or a related field preferred.
• Must have an active California Real Estate Agent license or be willing to obtain one
within the first six months of employment.
• Strong computer skills, including Microsoft Office; experience with Escapia or other
reservation management software preferred.
• Understanding of rental agreements, contracts, and property management procedures.
• Strong organizational skills and the ability to independently manage multiple properties,
tasks, and deadlines in a fast-paced environment.
• Excellent verbal and written communication skills, with the ability to communicate
professionally and effectively with homeowners, guests, vendors, and internal team
members.
• Demonstrated commitment to exceptional customer service, attention to detail, and
consistent follow-through.
• Experience working with high-end clientele and an understanding of luxury hospitality
standards.
• Proactive problem-solving skills, sound judgment, and the ability to anticipate needs and
address issues independently.
• Ability to adapt to changing priorities, manage time effectively, and remain composed in
a busy, service-oriented environment.
• Collaborative approach to working with team members, vendors, and homeowners while
taking ownership of assigned responsibilities.
• Basic accounting and math skills preferred.
• Willingness to learn, take initiative, and contribute to the continued growth and
improvement of the department.
• Opportunity for advancement.
Full-time position | $28–$32 per hour, depending on experience.
Full benefits, including medical, dental, and vision.
401(k) after one year of employment.
Principals only. Recruiters, please don't contact this job poster.