Our client, a prestigious luxury retail brand, is seeking a polished, highly motivated Client Advisor to join its team in Cabazon, CA. The Client Advisor will be responsible for delivering an exceptional and personalized client experience while building lasting relationships and driving sales within a luxury retail environment.
The ideal candidate is passionate about luxury, fashion, and client service, with a strong understanding of how to create memorable shopping experiences for high-end clientele.
Key Responsibilities
Deliver exceptional, personalized service to every client throughout the entire sales experience.
Build and maintain strong, long-term relationships with new and existing clients.
Develop a loyal client book through proactive outreach, follow-up, and clienteling.
Consistently achieve and exceed individual and store sales goals.
Demonstrate strong knowledge of the brand, collections, products, craftsmanship, and heritage.
Provide thoughtful product recommendations based on each client's individual needs and preferences.
Create an elevated and welcoming in-store experience that reflects the standards of a luxury brand.
Maintain strong knowledge of current merchandise, new arrivals, promotions, and product availability.
Utilize CRM and clienteling tools to maintain accurate client profiles and track outreach.
Support visual merchandising, inventory management, shipment processing, and overall store operations as needed.
Participate in store events, client appointments, and special initiatives to strengthen client relationships.
Collaborate effectively with management and fellow team members to achieve store objectives.
Handle client concerns professionally and proactively, ensuring a positive resolution.
Qualifications
2+ years of experience in luxury, premium, fashion, beauty, jewelry, or specialty retail preferred.
Proven track record of achieving or exceeding sales goals.
Exceptional customer service and relationship-building skills.
Strong communication, interpersonal, and presentation skills.
Passion for luxury products, fashion, and delivering an elevated client experience.
Ability to develop and maintain a strong client book.
Comfortable with proactive client outreach and follow-up.
Professional, polished, and personable demeanor.
Strong organizational skills and attention to detail.
Ability to work in a fast-paced, team-oriented retail environment.
Flexibility to work weekends, holidays, and varying retail schedules.
Principals only. Recruiters, please don't contact this job poster.