Bien Cuit is a James Beard-nominated, Brooklyn-based retail and wholesale bakery focusing on handcrafted bread and pastry. We are dedicated to the merging of classical and contemporary techniques that harness the benefits of fermentation, support the seasonality of local agriculture, and respect the centuries-old tradition of the bakery as the heart of the community. We are a company that values its community and team and seeks team members who are hands-on and have significant experience in the Food & Beverage industry.
Job Summary:
The store lead is responsible for assisting management in leading all team members in the efficient and profitable operation of the shop. They are responsible for helping to oversee the day-to-day store operations, maintain high store standards and conditions, and foster a positive environment that provides consistently fast, efficient, and friendly service. The store lead helps create the tone and personality of the store by role-modeling excellent customer service and creating a culture of respect and teamwork in the store. They are responsible for helping ensure excellent training, customer service, product knowledge, and education while encouraging safe work practices and demonstrating commitment to promoting the brand ideals.
Store Operations:
● Responsible for ensuring shifts are covered when call-outs occur, including covering themselves if no one is available.
● Maintains a clean, well-merchandised store, following visual presentation plans and standards.
● Maintains clean exterior spaces, ensuring trash areas and receptacles are sanitary and not conducive to pest infestations.
● Records inventories, organizes retail and paper goods upon request, and leads the packing of inter-store transfers.
● Executes and communicates all sales promotions and new product information effectively and efficiently.
● Looks for ways to grow sales and provides ideas to increase revenue continuously
● Assists management with assuring profitability of the store, not only by growing sales, but also by controlling costs of goods, inventory levels, labor, supplies, and expenses.
● Able to perform all POS duties and opening and closing procedures, while being a conduit for communication between the corporate office, back of house, and store staff.
● Maintains proper loss prevention standards, reviewing cash handling procedures.
● Assists management in identifying staffing, recruiting, interviewing, hiring, and training needs of qualified candidates. Facilitates ongoing training and development of current staff.
● Promotes and practices safe work habits, identifying and resolving potential safety hazards and operational inconsistencies. Documents accidents and conducts initial
investigation and determination of root cause in the interest of maintaining a safe work environment.
Customer Service:
● Is the Role Model for outstanding service and “owner” of the service initiative at their store, including holding team members accountable for the same service standard.
● Proactive in solving customer problems and satisfying customers in various situations.
● Ensures all team members are committed to and demonstrate our Guiding Principles and House Rules.
● Consistently monitors, coaches, and encourages team members to meet the Company’s service standards, keeping management informed of team members who need attention.
● Maintains high cleanliness standards throughout the store, including store appearance, merchandise, and equipment.
Product:
● Ensures that all Company drink recipes, food offerings, and procedures are followed, maintaining the highest quality and consistent product standards, notifying proper channels of inconsistencies by performing quality assurance checks on a per-shift basis.
● Assist management in ensuring that all team members are educated on our products and services by developing an understanding of our various beverages and foods. All staff should be able to not only describe our products in a way that demonstrates the quality and craftsmanship that went into them, but also be aware of allergens in all of our
products and other ingredients that could be problems for common dietary restrictions (i.e., knowing which products have gluten-free flours and which breads contain dairy or honey)
Training & Development:
● Assists management in providing ongoing training and development to all team members in the areas of operating standards, customer service, and product knowledge.
● Demonstrates the ability to lead, effectively communicate, and champion the Bien Cuit brand and uphold the company’s ethos.
● Builds morale and team spirit by fostering a work environment where team members’ input is encouraged and valued.
● Ensures each team member has received proper training to perform as a barista efficiently.
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